[cisco-voip] Call failed via Click To Call and WebDialer Service

[Phil Bieber]

Hi,
up till a week or so ago, everybody could use Click To Call just fine, then
it suddenly stopped working.
After restarting the WebDialer Service on my pub and sub, CTC started
working again.

I would agree that it is no client side error, as it wouldnt work when I
logged to CCMUSER in as the end user and tried calling someone in the
Corporate Directory.

Thanks for the Link, I was casually thinking about using something like
that to modify our request tracker...

Many thanks to all of you & have a nice day!
Phil

2011/12/1 Wes Sisk <wsisk at cisco.com>

> I think you are here:
> * the http post to webdialer was successful
> * webdialer attempted to control the device via CTI
> * the cti call to makecall on the device failed.  i'm not clear on the
> exact meaning at the end of that line.
>
> i doubt this is client side error so i'd be disinclined to check client
> antivirus and firewall.  it looks more like cti control failure to me. i'd
> focus in that direction
>
> * is the user assocaited to the device?
> * does the device allow cti control?
>
>
>
> if CTI configuration looks correct then test the CTI API independently.
>  download jtapi plugin from CUCM and use the makecall test application:
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/8_5_1/examples.html#wp1028968
>
> If makecall fails it usually gives a more insightful error.
>
> Regards,
> Wes
>
>
> On Dec 1, 2011, at 7:30 AM, Phil Bieber wrote:
>
>  webdialer.CTIProvider - CTIProvider:makeCall() failed for SEP0026994505D5
> on line 1145 ; p_Herford_Intern:EndCall in progress on device
>
>
>
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