[cisco-voip] UCCX 8 Engine Keeps stopping

[Jason Aarons (AM)]

CallManager 8.5.1SU1 but I'd like to get SU2 applied, SU2 for CallManager has a lot of CTI fixes.


From: Nick [mailto:csvoip at googlemail.com]
Sent: Friday, December 02, 2011 4:42 AM
To: Jason Aarons (AM)
Cc: Russell Chaseling; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping

Hi Jason

What version of CUCM are you using as, this has been proved to be an issue with CUCM, rather than UCCX, the rmcm user was not replicating correctly to the subscribers, I need to raise another case with the CUCM team who can look into the replication as replication appears to be reporting as all fine.

The workaround was to change the rmcm username and password in UCCX, then change the password in CUCM, however not from the Publisher but on the actual subscribers used as the CTI Managers, once this was done the CCX Engine starts ok.

Regards

Nick
On 1 December 2011 14:21, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:
I'm still in testing phase with a UCCX 8.5(1)SU2 deployment (inbound only) but so far no issues uncovered in testing.


________________________________
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Nick [csvoip at googlemail.com<mailto:csvoip at googlemail.com>]
Sent: Thursday, December 01, 2011 7:15 AM
To: Russell Chaseling

Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping


Hi Russell,

No fix yet, I have a Webex scheduled with Cisco developers in a couple of hours so we will see what come out of that.

Regards

Nick
On 1 December 2011 11:24, Russell Chaseling <rchaseling at plannet21.ie<mailto:rchaseling at plannet21.ie>> wrote:
Nick,

Has TAC got a fix for you on this yet?

Russell

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Nick

Sent: 24 November 2011 09:36
To: Erick
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping

Hi Erick

I have logged a tac case for this and tac have confirmed its a java memory leak causing the issue, this is with 8.6.2a CUCM and 8.5.1 SU2 UCCX as these are the latest versions for both products, I am curently waiting on TAC, the have logged a defect to the BU and waiting form them to provide fix, not a good situation for me.

My case is not the only one they have open for this defect either.

Regards

Nick
On 23 November 2011 06:18, Erick <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:
Licenses valid? I remember having that before getting the valid license files in email.

Sent from my iPad

On Nov 22, 2011, at 10:40 AM, Eric Butcher <Eric.Butcher at cdw.com<mailto:Eric.Butcher at cdw.com>> wrote:

> Can you more narrowly define stopping?  Is it going into partial service or is the Engine literally going into the SHUTDOWN / STOPPED state?
>
> Eric Butcher | CDW Professional Services
> P 317.569.4282<tel:317.569.4282> (SNR) |   eric.butcher at cdw.com<mailto:eric.butcher at cdw.com>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Erick
> Sent: Tuesday, November 22, 2011 8:58 AM
> To: Nick
> Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping
>
> Do you have all of the accounts created on  CM?  Correct passwords?  Correct CTI managers?
>
> On Nov 22, 2011, at 6:04 AM, Nick <csvoip at googlemail.com<mailto:csvoip at googlemail.com>> wrote:
>
>> Hi all
>>
>> I have just built a new UCCX  server on 8.5.1 SU2, I have done the pre configuration but I am having an issue with the UCCX Engine that keeps shutting down, everytime I start the service again after a few minutes it keeps stopping, anyone come across this before and got any ideas?
>>
>> Regards
>>
>> Nick
>> _______________________________________________
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