[cisco-voip] UCCX 8 Engine Keeps stopping

[Bill Riley]

Isn't there 8.5.1SU3 out? Is there a reason you are not going to that
version of Call Manager?

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Friday, December 02, 2011 8:44 AM
To: Nick
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping

 

CallManager 8.5.1SU1 but I'd like to get SU2 applied, SU2 for CallManager
has a lot of CTI fixes.

 

 

From: Nick [mailto:csvoip at googlemail.com] 
Sent: Friday, December 02, 2011 4:42 AM
To: Jason Aarons (AM)
Cc: Russell Chaseling; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping

 

Hi Jason

 

What version of CUCM are you using as, this has been proved to be an issue
with CUCM, rather than UCCX, the rmcm user was not replicating correctly to
the subscribers, I need to raise another case with the CUCM team who can
look into the replication as replication appears to be reporting as all
fine.

 

The workaround was to change the rmcm username and password in UCCX, then
change the password in CUCM, however not from the Publisher but on the
actual subscribers used as the CTI Managers, once this was done the CCX
Engine starts ok.

 

Regards

 

Nick

On 1 December 2011 14:21, Jason Aarons (AM) <jason.aarons at dimensiondata.com>
wrote:

I'm still in testing phase with a UCCX 8.5(1)SU2 deployment (inbound only)
but so far no issues uncovered in testing.

 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[cisco-voip-bounces at puck.nether.net] On Behalf Of Nick
[csvoip at googlemail.com]
Sent: Thursday, December 01, 2011 7:15 AM
To: Russell Chaseling


Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping

 

 

Hi Russell, 

 

No fix yet, I have a Webex scheduled with Cisco developers in a couple of
hours so we will see what come out of that.

 

Regards

 

Nick 

On 1 December 2011 11:24, Russell Chaseling <rchaseling at plannet21.ie> wrote:

Nick,

 

Has TAC got a fix for you on this yet?

 

Russell

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick


Sent: 24 November 2011 09:36
To: Erick

Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping

 

Hi Erick

 

I have logged a tac case for this and tac have confirmed its a java memory
leak causing the issue, this is with 8.6.2a CUCM and 8.5.1 SU2 UCCX as these
are the latest versions for both products, I am curently waiting on TAC, the
have logged a defect to the BU and waiting form them to provide fix, not a
good situation for me.

 

My case is not the only one they have open for this defect either.

 

Regards

 

Nick

On 23 November 2011 06:18, Erick <erickbee at gmail.com> wrote:

Licenses valid? I remember having that before getting the valid license
files in email.

Sent from my iPad


On Nov 22, 2011, at 10:40 AM, Eric Butcher <Eric.Butcher at cdw.com> wrote:

> Can you more narrowly define stopping?  Is it going into partial service
or is the Engine literally going into the SHUTDOWN / STOPPED state?
>
> Eric Butcher | CDW Professional Services
> P 317.569.4282 (SNR) |   eric.butcher at cdw.com
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick
> Sent: Tuesday, November 22, 2011 8:58 AM
> To: Nick
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX 8 Engine Keeps stopping
>
> Do you have all of the accounts created on  CM?  Correct passwords?
Correct CTI managers?
>
> On Nov 22, 2011, at 6:04 AM, Nick <csvoip at googlemail.com> wrote:
>
>> Hi all
>>
>> I have just built a new UCCX  server on 8.5.1 SU2, I have done the pre
configuration but I am having an issue with the UCCX Engine that keeps
shutting down, everytime I start the service again after a few minutes it
keeps stopping, anyone come across this before and got any ideas?
>>
>> Regards
>>
>> Nick
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

 

 

itevomcid 

 

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