[cisco-voip] calls disconnecting on pickup?

[Madziarczyk, Jonathan]

PRI

 

From: ROZA, Ariel [mailto:Ariel.ROZA at LA.LOGICALIS.COM] 
Sent: Monday, December 05, 2011 11:29 AM
To: Madziarczyk, Jonathan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] calls disconnecting on pickup?

 

Incoming line is digital (PRI, R2) or Analog (FXO)?

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Madziarczyk,
Jonathan
Sent: lunes, 05 de diciembre de 2011 02:17 p.m.
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] calls disconnecting on pickup?

 

Strange problem I'm troubleshooting.

 

External caller calls into a specific number, about 1 sec after they
call they get a fast busy.

 

Internal user hears the phone ring, when they pick it up there is no
longer an active call on the phone.

 

According to CAR there is never a "Connect" timestamp, I see the call
start and call end though.  It's usually a second or less.

 

Only seems to happen with this extension, and only with certain incoming
callers.  Other callers to that same number have no problem getting
through.

 

I'm at a loss as to what could be causing this...Faulty phone hanging up
on them?  Problem on the caller's side?  PRI glitches?

 

Any way I can find more info, maybe even a reason the call is being
disconnected?

 

JonM

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