[cisco-voip] Cius Feedback?

[Lelio Fulgenzi]

There's also the issue of phones that you can no longer put on contract. How do you download the firmware for that?

Sent from my iPhone

On Dec 12, 2011, at 4:09 PM, Erick Wellnitz <ewellnitzvoip at gmail.com> wrote:

> Well what do you know.  Denied.
> You could always smartnet 1 of each type of phone you have.  I would
> presume without smartnet you couldn't open a TAC case on a misbehaving
> firmware either.
> 
> One definite problem lies in the need for certain firmware levels to
> upgrade a phone you've had sitting unopened for a few years.
> 
> Seems like a slimy ay to squeeze a lot of money from customers...or a
> BIG mistake.  Even M$ doesn't charge for using Windows Update.
> 
> On 12/12/11, Mike King <me at mpking.com> wrote:
>> My support provider on Monday (as in 1 week ago today) called me and let me
>> know that Cisco seems to have "flipped the switch" and will only allow
>> downloads on a maintenance contract.
>> 
>> Really sucks for us, since we don't carry smartnet on the phones.
>> (Seriously, we've done the math, the 1 broken (maybe) phone a year we get
>> does not equal the cost of smartnet for the phones we've got out there.)
>> 
>> I'll talk with my account manager, and express my wish that the phone Load
>> is part of CUCM, and should be entitled that way.  But no fix for the
>> moment.
>> 
>> Mike
>> 
>> On Mon, Dec 12, 2011 at 3:23 PM, Ed Leatherman
>> <ealeatherman at gmail.com>wrote:
>> 
>>> I've been getting warning messages for months when downloading
>>> firmware for models we don't carry smart net for. When we were
>>> renewing support contracts this year I specifically asked about it,
>>> and was told ESW on UCM should be enough to get firmware, and that it
>>> was probably just a mixup in their download system.
>>> 
>>> Friday I actually got denied downloading the Cius firmware so I
>>> assumed it was the same issue (even though I thought we had legit
>>> "smartnet" for). I think maybe this is something different though
>>> since you can't get smartnet for those devices per Ryan.
>>> 
>>> Screenshot of the cisco.com error:
>>> http://i39.tinypic.com/25su1at.png
>>> 
>>> Apparently in this case you can email them and they will set you up
>>> with the file. I haven't yet tried accessing any other firmware
>>> recently for different models to see if I get a similar contract
>>> message.
>>> 
>>> On Mon, Dec 12, 2011 at 2:43 PM, Erick <ewellnitzvoip at gmail.com> wrote:
>>>> When did that start?  I've always been able to download phone loads
>>> without smartnet on phones.
>>>> 
>>>> On Dec 12, 2011, at 12:57 PM, Robert Kulagowski <rkulagow at gmail.com>
>>> wrote:
>>>> 
>>>>> On Mon, Dec 12, 2011 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com>
>>> wrote:
>>>>>> I'm not quote running the latest firmware, looks like 9.2.2 just came
>>>>>> out recently. I have some smartnet fun to deal with now as these
>>>>>> tablets weren't put on our regular contract - so now I can't download
>>>>>> the latest firmware for it. Don't get me started on the SNAFU that is
>>>>>> contract management. Running 9.2.1SR2-21SEC right now.
>>>>>> 
>>>>>> 
>>>>>> One issue you'll have is that you cannot purchase Smartnet on a Cius.
>>> It's
>>>>>> warranty or accidental damage protection.  IMO the software coverage
>>> on your
>>>>>> CUCM should get you phone load downloads but I've no idea if that
>>> translates
>>>>>> to reality in any way.
>>>>> 
>>>>> Cisco seems to be split-brained on this.  Without a Smartnet contract
>>>>> on phones, you can't download phone loads.  But you can still download
>>>>> device packs, because those seem to be tied into CUCM contracts?!?
>>>>> 
>>>>> But of course, device packs aren't kept up-to-date, so if you run into
>>>>> an issue, like the one which forced us to open a TAC case, because
>>>>> phones were going full dim rather than fully bright when you increased
>>>>> the brightness all the way, you're stuck for a few months.
>>>>> 
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>> 
>>>> _______________________________________________
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>>> 
>>> 
>>> 
>>> --
>>> Ed Leatherman
>>> 
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> 
>> 
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