[cisco-voip] Cius Feedback?

[Erick Wellnitz]

Well what do you know.  Denied.
You could always smartnet 1 of each type of phone you have.  I would
presume without smartnet you couldn't open a TAC case on a misbehaving
firmware either.

One definite problem lies in the need for certain firmware levels to
upgrade a phone you've had sitting unopened for a few years.

Seems like a slimy ay to squeeze a lot of money from customers...or a
BIG mistake.  Even M$ doesn't charge for using Windows Update.

On 12/12/11, Mike King <me at mpking.com> wrote:
> My support provider on Monday (as in 1 week ago today) called me and let me
> know that Cisco seems to have "flipped the switch" and will only allow
> downloads on a maintenance contract.
>
> Really sucks for us, since we don't carry smartnet on the phones.
>  (Seriously, we've done the math, the 1 broken (maybe) phone a year we get
> does not equal the cost of smartnet for the phones we've got out there.)
>
> I'll talk with my account manager, and express my wish that the phone Load
> is part of CUCM, and should be entitled that way.  But no fix for the
> moment.
>
> Mike
>
> On Mon, Dec 12, 2011 at 3:23 PM, Ed Leatherman
> <ealeatherman at gmail.com>wrote:
>
>> I've been getting warning messages for months when downloading
>> firmware for models we don't carry smart net for. When we were
>> renewing support contracts this year I specifically asked about it,
>> and was told ESW on UCM should be enough to get firmware, and that it
>> was probably just a mixup in their download system.
>>
>> Friday I actually got denied downloading the Cius firmware so I
>> assumed it was the same issue (even though I thought we had legit
>> "smartnet" for). I think maybe this is something different though
>> since you can't get smartnet for those devices per Ryan.
>>
>> Screenshot of the cisco.com error:
>> http://i39.tinypic.com/25su1at.png
>>
>> Apparently in this case you can email them and they will set you up
>> with the file. I haven't yet tried accessing any other firmware
>> recently for different models to see if I get a similar contract
>> message.
>>
>> On Mon, Dec 12, 2011 at 2:43 PM, Erick <ewellnitzvoip at gmail.com> wrote:
>> > When did that start?  I've always been able to download phone loads
>> without smartnet on phones.
>> >
>> > On Dec 12, 2011, at 12:57 PM, Robert Kulagowski <rkulagow at gmail.com>
>> wrote:
>> >
>> >> On Mon, Dec 12, 2011 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com>
>> wrote:
>> >>> I'm not quote running the latest firmware, looks like 9.2.2 just came
>> >>> out recently. I have some smartnet fun to deal with now as these
>> >>> tablets weren't put on our regular contract - so now I can't download
>> >>> the latest firmware for it. Don't get me started on the SNAFU that is
>> >>> contract management. Running 9.2.1SR2-21SEC right now.
>> >>>
>> >>>
>> >>> One issue you'll have is that you cannot purchase Smartnet on a Cius.
>>  It's
>> >>> warranty or accidental damage protection.  IMO the software coverage
>> on your
>> >>> CUCM should get you phone load downloads but I've no idea if that
>> translates
>> >>> to reality in any way.
>> >>
>> >> Cisco seems to be split-brained on this.  Without a Smartnet contract
>> >> on phones, you can't download phone loads.  But you can still download
>> >> device packs, because those seem to be tied into CUCM contracts?!?
>> >>
>> >> But of course, device packs aren't kept up-to-date, so if you run into
>> >> an issue, like the one which forced us to open a TAC case, because
>> >> phones were going full dim rather than fully bright when you increased
>> >> the brightness all the way, you're stuck for a few months.
>> >>
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>> >
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>>
>>
>> --
>> Ed Leatherman
>>
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>