[cisco-voip] Cius Feedback?

[Mike King]

My support provider on Monday (as in 1 week ago today) called me and let me
know that Cisco seems to have "flipped the switch" and will only allow
downloads on a maintenance contract.

Really sucks for us, since we don't carry smartnet on the phones.
 (Seriously, we've done the math, the 1 broken (maybe) phone a year we get
does not equal the cost of smartnet for the phones we've got out there.)

I'll talk with my account manager, and express my wish that the phone Load
is part of CUCM, and should be entitled that way.  But no fix for the
moment.

Mike

On Mon, Dec 12, 2011 at 3:23 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> I've been getting warning messages for months when downloading
> firmware for models we don't carry smart net for. When we were
> renewing support contracts this year I specifically asked about it,
> and was told ESW on UCM should be enough to get firmware, and that it
> was probably just a mixup in their download system.
>
> Friday I actually got denied downloading the Cius firmware so I
> assumed it was the same issue (even though I thought we had legit
> "smartnet" for). I think maybe this is something different though
> since you can't get smartnet for those devices per Ryan.
>
> Screenshot of the cisco.com error:
> http://i39.tinypic.com/25su1at.png
>
> Apparently in this case you can email them and they will set you up
> with the file. I haven't yet tried accessing any other firmware
> recently for different models to see if I get a similar contract
> message.
>
> On Mon, Dec 12, 2011 at 2:43 PM, Erick <ewellnitzvoip at gmail.com> wrote:
> > When did that start?  I've always been able to download phone loads
> without smartnet on phones.
> >
> > On Dec 12, 2011, at 12:57 PM, Robert Kulagowski <rkulagow at gmail.com>
> wrote:
> >
> >> On Mon, Dec 12, 2011 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com>
> wrote:
> >>> I'm not quote running the latest firmware, looks like 9.2.2 just came
> >>> out recently. I have some smartnet fun to deal with now as these
> >>> tablets weren't put on our regular contract - so now I can't download
> >>> the latest firmware for it. Don't get me started on the SNAFU that is
> >>> contract management. Running 9.2.1SR2-21SEC right now.
> >>>
> >>>
> >>> One issue you'll have is that you cannot purchase Smartnet on a Cius.
>  It's
> >>> warranty or accidental damage protection.  IMO the software coverage
> on your
> >>> CUCM should get you phone load downloads but I've no idea if that
> translates
> >>> to reality in any way.
> >>
> >> Cisco seems to be split-brained on this.  Without a Smartnet contract
> >> on phones, you can't download phone loads.  But you can still download
> >> device packs, because those seem to be tied into CUCM contracts?!?
> >>
> >> But of course, device packs aren't kept up-to-date, so if you run into
> >> an issue, like the one which forced us to open a TAC case, because
> >> phones were going full dim rather than fully bright when you increased
> >> the brightness all the way, you're stuck for a few months.
> >>
> >> _______________________________________________
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> >
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>
>
>
> --
> Ed Leatherman
>
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