[cisco-voip] Sprawler UAW issue

[Robert Knapp]

Friends,
I’m creating a DEV environment and installed a Sprawler and the UAW process is failing.

created a sprawler for customer that needed a lab.  receiving this error on the UAW process:

11:48:30 Initializing Event Management System (EMS) Library.

11:48:30 Trace: EMS Server pipe odjfs\Distributor\uawEMSPipe enabled for odjfs\Distributor\uaw

11:48:30 Trace: Release 7.5.10.0 , Build 27843

11:48:30 Initializing Node Manager Library.

11:48:30 Trace: Creating worker threads.

11:48:30 Trace: Attempting to connect to local database "odjfs_awdb"

11:48:30 Trace: Connected to SQL Server 9.0.255 on server MSDEVCC09.

11:48:30 EMS pipe: \\MSDEVCC09\pipe\ICM\odjfs\Distributor\RouterA\EMSServer.

11:48:30 Trace: Attempting to connect to central controller database "odjfs_sideA" on server "10.14.8.33"

11:49:15 Trace: New trace client: cmsnode(upcc) on pipe 0x1c0.

11:49:15 Trace: Info: Trace client on pipe 0x1c0 disconnected.

  Last API Error [109]: The pipe has been ended.

11:49:31 Trace: Error:GetHostIPAdresses Unable to get the hostname 10093

11:49:31 Connection to Central Controller database failed!! host name: , IP:



The services are all up, service accounts are healthy and I have local admin right and have been added to SETUP group to install software.

I think the issue is that the ICM created accounts can't access the local db.
In the icm/<instance>/dis/logfiles directory, the log states:
8_____€____________ap___8¿Ì_______A_uaw_MSDEVCC09___8___Œ_____€____________!p___8¿Ì_d_____A_uaw_MSDEVCC09_EMS Server pipe odjfs\Distributor\uawEMSPipe enabled for odjfs\Distributor\uaw________Œ___\_____€____________!p___8¿Ì_4_____A_uaw_MSDEVCC09_Release 7.5.10.0 , Build 27843________\___8_____€____________ap___8¿Ì_______A_uaw_MSDEVCC09___8___T_____€____________!p___8¿Ì_,_____A_uaw_MSDEVCC09_Creating worker threads.______T___p_____€____________!p___8¿Ì_H_____A_uaw_MSDEVCC09_Attempting to connect to local database "odjfs_awdb"______p___p_____€____________!p‹ _8¿Ì_H_____A_uaw_MSDEVCC09_Connected to SQL Server 9.0.255 on server MSDEVCC09.______p___p_____€_________6__ap‹ _8¿Ì_H_____A_uaw_MSDEVCC09_\\MSDEVCC09\pipe\ICM\odjfs\Distributor\RouterA\EMSServer__p___”_____€____________!p‹ _8¿Ì_l_____A_uaw_MSDEVCC09_Attempting to connect to central controller database "odjfs_sideA" on server "10.14.8.33"_____”___l_____€____________!p
±_8¿Ì_D_____A_uaw_MSDEVCC09_New trace client: cmsnode(upcc) on pipe 0x1c4.________l___l_____€_m__________!p|³_8¿Ì_D_____A_uaw_MSDEVCC09_Info: Trace client on pipe 0x1c4 disconnected.________l___t_____€____________!€k $8¿Ì_L_____A_uaw_MSDEVCC09_Error:GetHostIPAdresses Unable to get the hostname 10093______t___<_____€_________<__á€k $8¿Ì_______A_uaw_MSDEVCC09_______<___P_____€____________!à³)'8¿Ì_(_____A_uaw_MSDEVCC09_Error source: dbopen______P___Œ_____€____________!à³)'8¿Ì_d_____A_uaw_MSDEVCC09_DB Library error: Unable to connect: SQL Server is unavailable or does not exist._____Œ___P_____€____________!à³)'8¿Ì_(_____A_uaw_MSDEVCC09_SQL Server message: ______P___˜_____€____________!à³)'8¿Ì_p_____A_uaw_MSDEVCC09_Check your AD Domain to ensure that the user is in the required groups to perform this action_____˜___Ä_____€____________!à³)'8¿Ì_œ_____A_uaw_MSDEVCC09_This process will continue to restart until the user credentials are corrected and the user has the rights to perform its require tasks_______Ä___
The service accounts have admin setup and config rights in AD.  The AW patch has alos been applied
Has anyone seen this before

Thanks,

Robert Knapp

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