[cisco-voip] XCODE with vociexml gateway

Sat Dec 31 17:43:03 EST 2011

Hello I have configured outbound with Transfer to IVR option. (First outbound calls customer and then switch call to IVR using CVP 7.0.2 with VXML gateway but the customers side ringout when answer the call hear a busy tone, I need to hear to vxml gateway using  g729 add a one XCODE but do not work.

The reason to try to using the xcode is for that

"

The reason you experienced the audio issue is that the prompts are streamed as g711 (as they are encoded in ulaw format). However, the VoIP leg negotiated g.729, which results in garbled audio. As discussed, you can use trancoders on the VxML leg as a workaround until such time as you are upgraded.

"

The SRND said

The VoiceXML gateway does not support G.729 encoded prompts and can support only G.711 encoded prompts. An IP originated call from a G.729 region would require a transcoder during the IVR treatment at the VoiceXML gateway.

The SRND for CVP 7.x indicates that we do not support g729 for the VxML leg of the call. Please refer to here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/7x/cvp_ha.html#wp1042951

The VoiceXML gateway parses and renders VoiceXML documents obtained from one or several sources: the Unified CVP Call Server (IVR Service), the Unified CVP VXML Servers, or some other external VoiceXML source. Rendering a VoiceXML document consists of retrieving and playing prerecorded audio files, collecting and processing user input, and/or connecting to an ASR/TTS server for voice recognition and dynamic text-to-speech conversion.

The VoiceXML gateway does not support G.729 encoded prompts and can support only G.711 encoded prompts. An IP originated call from a G.729 region would require a transcoder during the IVR treatment at the VoiceXML gateway

But when I configured to XCODE I get this in trace of CUCM.

12/30/2011 22:46:18.905 CCM|StationInit: (0536213) InboundStim - StationOpenReceiveChannelAckID: Msg Size(received, defined) = 20, 24|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::State Transition><MASK::0020>

12/30/2011 22:46:18.905 CCM|StationInit: (0536213) OpenReceiveChannelAck Status=1 (Error: Endpoint failed to open receive channel), IpAddr=IpAddr.type:0 ipAddr:0x0a0614c8000000000000000000000000(10.6.20.200), Port=0, PartyID=67693910|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Error><MASK::0020>

12/30/2011 22:46:18.906 CCM|StationCdpc(486130): StationCtiCdpc - StationOpenReceiveChannelAck CH=4|75057411 StationPid=(4,100,40,536213)|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0800>

12/30/2011 22:46:18.906 CCM|StationCdpc(486130): StationCtiCdpc - StationOpenReceiveChannelAck CH=4|75057411 StationPid=(4,100,40,536213)|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.906 CCM|AgenaInterface(389920)::sendErrorToMX, Audio Channel OLCAck with error recd|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Error><MASK::0800>

12/30/2011 22:46:18.906 CCM|StationD(536213): StationCtiD - CtiStartReceptionNotify CI=75057411|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0800>

12/30/2011 22:46:18.906 CCM|StationD(536213): StationCtiD - CtiStartReceptionNotify CI=75057411|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.906 CCM|MediaManager(400836)::wait_AuConnectErrorInd, mCleanupPreallocatedMTP=0|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Error><MASK::0800>

12/30/2011 22:46:18.906 CCM|MediaManager(400836)::wait_AuConnectErrorInd, send disconn to 1 MXs|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Error><MASK::0800>

12/30/2011 22:46:18.906 CCM|MediaManager(400836)::handleAuConnectErrorInd, auConnectRequestMsg party video capable (1=0, 2=0), ConnecterrorInd party capable (1=0, 2=0)|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Error><MASK::0800>

12/30/2011 22:46:18.906 CCM|MediaManager(400836)::processRetainedAndReparentToMC(), retainingPartryCI=0|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.906 CCM|MediaManager(400836)::wait_AuConnectErrorInd, ERROR:remain mConnCount=1|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Error><MASK::0800>

12/30/2011 22:46:18.906 CCM|MediaManager(400836)::wait_AuConnectErrorInd, ERROR:only 1 MX reported error...going away.|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Error><MASK::0800>

12/30/2011 22:46:18.906 CCM|AgenaInterface(389920)::closeRecvForAllAudioChannels, mAudioIncomingLC2AGIDMap size = 1|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.906 CCM|AgenaInterface(389920)::needToPassThru, isMTP=0, mediaType=1, aPT=2, vPT=2, switching to Fax=0|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.907 CCM|AgenaInterface(389921)::closeRecvForAllAudioChannels, mAudioIncomingLC2AGIDMap size = 1|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.907 CCM|AgenaInterface(389921)::needToPassThru, isMTP=0, mediaType=1, aPT=2, vPT=2, switching to Fax=0|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.907 CCM|MediaCoordinator - wait_AuConnectErrorInd|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0800>

12/30/2011 22:46:18.907 CCM|MediaCoordinator - wait_AuConnectErrorInd - removing MediaManager(400836) from connection list|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0800>

12/30/2011 22:46:18.907 CCM|ConnectionManager - wait_AuConnectErrorInd(75057411,75057412)|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Arbitrary><MASK::0800>

12/30/2011 22:46:18.907 CCM|ConnectionManager - deleteMediaInfoEntry(75057411): ENTRY DELETED, size=7|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Arbitrary><MASK::0800>

12/30/2011 22:46:18.907 CCM|ConnectionManager - deleteMediaInfoEntry(75057412): ENTRY DELETED, size=6|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Arbitrary><MASK::0800>

12/30/2011 22:46:18.907 CCM|StationCdpc(486130): StationCtiCdpc - StationOutputCloseReceiveChannel CH=4|75057411 StationPid=(4,100,40,536213)|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0800>

12/30/2011 22:46:18.907 CCM|StationCdpc(486130): StationCtiCdpc - StationOutputCloseReceiveChannel CH=4|75057411 StationPid=(4,100,40,536213)|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.907 CCM|StationD:    (0536213) CloseReceiveChannel conferenceID=75057411 passThruPartyID=67693910.  myIP: IpAddr.type:0 ipv4Addr:0x0a0614c8(10.6.20.200) |<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0020>

12/30/2011 22:46:18.908 CCM|StationD(536213): StationCtiD - CtiStopReceptionNotify CI=75057411|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0800>

12/30/2011 22:46:18.908 CCM|StationD(536213): StationCtiD - CtiStopReceptionNotify CI=75057411|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.908 CCM|StationD(536213): StationCtiD - CcDisconnReq onBehalfOf=Media Cause=47 tmpAe.ci=75057411|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0800>

12/30/2011 22:46:18.908 CCM|StationD(536213): StationCtiD - CcDisconnReq onBehalfOf=Media Cause=47 tmpAe.ci=75057411|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.908 CCM|StationD(536213): StationCtiD - CcDisconnReq Cause=47|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Significant><MASK::0800>

12/30/2011 22:46:18.908 CCM|StationD(536213): StationCtiD - CcDisconnReq Cause=47|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::Detailed><MASK::0800>

12/30/2011 22:46:18.908 CCM|StationCdpc - INFO: clearType=0, mHoldFlag=0, mOtherSideMediaConnFlag=1.|<CLID::StandAloneCluster><NID::10.6.20.205><CT::4,100,39,1.9859103><IP::10.6.20.200><DEV::SEPDA005000f002><LVL::State Transition><MASK::0020>

The 10.6.20.200 is ICM ip for Dialer port with Cisco 30 VIP

10.6.20.205 CUCM

SEPDA005000f00 cisco 30 vip  device calling party for dialer port registered to cucm.

can anyone tell me how  put xcode to work with dialer port of icm of campaing outbund opion using like IVR the CVP 7.0.2 prompts from VXML gateway.

Thanks.

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