[cisco-voip] UCCE Workforce Management System integration

[James.Brown at barclayswealth.com]

Hi Boon,

In my experience, WFM systems need access to the HDS database only and possibly the AWDB for the real-time tables. Read-Only should be sufficient.

Regards

James.

________________________________
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Boon
Sent: 30 December 2011 11:48
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCE Workforce Management System integration

Hi,

Does anyone here have any experience of integrating workforce management systems such as Monet, Pipkins, Telrex etc with UCCE?

I'd like to understand the options for integration including which servers, databases, reports the WFM system may need access to.

I've been advised that the WFM integrator will just need read-only SQL access to the "switch". Would this be the router, logger or HDS database?

Also are there any other caveats I should be aware?

Thanks

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