[cisco-voip] Calls ignoring line busy state

[Matthew Loraditch]

Wes,
Thanks
I knew they ignore the forwards settings. These 2 specific users are giving me situations that would mean they have 1 call on a line and then a second call is ringing in despite the fact that the line is busy based on how it's setup. I know hunting will not forward to the busy destination for that line but I've never heard of it still ringing in when a line is busy.

The only other suspect situation I could think of where the call is "special" is a park reversion, besides that I can't think of another situation where a line might ring and it wasn't because it was directly dialed by something or someone.


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Tuesday, February 01, 2011 11:04 AM
To: Matthew Loraditch
Cc: Cisco VOIP
Subject: Re: [cisco-voip] Calls ignoring line busy state

Example?

Generally, huntgroups do indeed ignore line specific intercepts:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmsys/a03rp.html#wp1078922
"The concept of hunting differs from that of call forwarding. Hunting allows Cisco Unified Communications Manager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA), Call Forward Busy (CFB), or Call Forward All (CFA) settings for the attempted party."

I haven't reviewed the documentation or tested but park reversion may be similar.

Regards,
Wes

On 1/26/2011 1:28 PM, Matthew Loraditch wrote:
I have lines configured for 2/1 total allowed/ring busy.
Do certain types of calls ignore the busy state?
Specifically Hunt Group Calls and/or Park Reversions? If not them then what?
Thx


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!






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