[cisco-voip] 7828H3 freezing up issue - manual reboot needed

[Erick B.]

Right, I am familiar with the IBM fw issue with these type of errors.

I just found out, that there was a RTMT alert raised for
hardwarefailure on one of the drives (S.M.A.R.T) so going replace that
HD when the server became froze sometimes (this error didn't happen
all the time).

Thanks for the feedback, as always Wes.

On Wed, Feb 2, 2011 at 6:11 PM, Wes Sisk <wsisk at cisco.com> wrote:
> This is similar but distinctly separate from CSCti52867.  In that
> investigation we learned that linux marks a file system read only if disk
> i/o is unresponsive even for very short amounts of time.  Under windows the
> disk queues back up and eventually clear.  Under linux the filesystem is
> re-mounted as readonly.
>
> So far we know this indicates a delay in disk access.  In CSCti52867 with
> IBM servers that was due to a specific issue on a specific hard drive.
>
> Regards,
> Wes
>
>
> On 2/2/2011 6:45 PM, Erick B. wrote:
>>
>> Anyone run into this?  TAC believes it is bad HD which were working
>> on, and I found previous discussion mentioning bug id CSCsm25875
>> maybe. But just checking here incase anyone else has ran into this.
>>
>> The server is a CUCMBE with drives with firmware version HPG6 so is
>> higher then the FW issue.
>>
>> CUCM version is 7.0.2.20000-5
>>
>> What happens is server is running, then phones stop working, and the
>> web pages don't respond, and only a few commands work on SSH CLI such
>> as show hardware, show status.
>>
>> If we try a utils system restart from CLI, it fails, and saids
>> appliance failed to restart. So only way to get it back running is to
>> pull the power.
>>
>> There are no core files found.
>>
>> When you log in via SSH, see this....
>>
>> Last login:
>>
>> java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin
>> (Read-only file system)
>>         at java.io.RandomAccessFile.open(Native Method)
>>         at java.io.RandomAccessFile.<init>(RandomAccessFile.java:212)
>>         at
>> com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:100)
>>         at
>> com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)
>>         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
>>         at
>> sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
>>         at
>> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
>>         at java.lang.reflect.Method.invoke(Method.java:585)
>>         at
>> org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:196)
>>         at
>> org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:155)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.java:530)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:182)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:140)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:153)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:415)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:384)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:783)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:666)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:616)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:584)
>>         at
>> org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:687)
>>         at sdMain.main(sdMain.java:511)
>> java.lang.NullPointerException
>>         at
>> com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ciscoRollingFileAppender.java:117)
>>         at
>> com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(ciscoRollingFileAppender.java:92)
>>         at
>> com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:74)
>>         at
>> org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)
>>         at
>> org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)
>>         at org.apache.log4j.Category.callAppenders(Category.java:187)
>>         at org.apache.log4j.Category.forcedLog(Category.java:372)
>>         at org.apache.log4j.Category.info(Category.java:674)
>>         at sdMain.main(sdMain.java:525)
>> log4j:ERROR No output stream or file set for the appender named [CLI_LOG].
>>
>>
>> Thanks
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>