[cisco-voip] 7828H3 freezing up issue - manual reboot needed

[Wes Sisk]

This is similar but distinctly separate from CSCti52867.  In that 
investigation we learned that linux marks a file system read only if 
disk i/o is unresponsive even for very short amounts of time.  Under 
windows the disk queues back up and eventually clear.  Under linux the 
filesystem is re-mounted as readonly.

So far we know this indicates a delay in disk access.  In CSCti52867 
with IBM servers that was due to a specific issue on a specific hard drive.

Regards,
Wes


On 2/2/2011 6:45 PM, Erick B. wrote:
> Anyone run into this?  TAC believes it is bad HD which were working
> on, and I found previous discussion mentioning bug id CSCsm25875
> maybe. But just checking here incase anyone else has ran into this.
>
> The server is a CUCMBE with drives with firmware version HPG6 so is
> higher then the FW issue.
>
> CUCM version is 7.0.2.20000-5
>
> What happens is server is running, then phones stop working, and the
> web pages don't respond, and only a few commands work on SSH CLI such
> as show hardware, show status.
>
> If we try a utils system restart from CLI, it fails, and saids
> appliance failed to restart. So only way to get it back running is to
> pull the power.
>
> There are no core files found.
>
> When you log in via SSH, see this....
>
> Last login:
>
> java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin
> (Read-only file system)
>          at java.io.RandomAccessFile.open(Native Method)
>          at java.io.RandomAccessFile.<init>(RandomAccessFile.java:212)
>          at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:100)
>          at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)
>          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
>          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
>          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
>          at java.lang.reflect.Method.invoke(Method.java:585)
>          at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:196)
>          at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:155)
>          at org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.java:530)
>          at org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:182)
>          at org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:140)
>          at org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:153)
>          at org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:415)
>          at org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:384)
>          at org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:783)
>          at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:666)
>          at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:616)
>          at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:584)
>          at org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:687)
>          at sdMain.main(sdMain.java:511)
> java.lang.NullPointerException
>          at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ciscoRollingFileAppender.java:117)
>          at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(ciscoRollingFileAppender.java:92)
>          at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:74)
>          at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)
>          at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)
>          at org.apache.log4j.Category.callAppenders(Category.java:187)
>          at org.apache.log4j.Category.forcedLog(Category.java:372)
>          at org.apache.log4j.Category.info(Category.java:674)
>          at sdMain.main(sdMain.java:525)
> log4j:ERROR No output stream or file set for the appender named [CLI_LOG].
>
>
> Thanks
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