[cisco-voip] How do I...

[Ryan Ratliff]

Has anyone ever played with putting a shared line on a line that is not assigned to a button (ie line 10 of a 7965), seeing the MWI policy to always light the lamp, then sending it a vm?  Without the line present I'm very confident the phone won't ring but I'm curious if CCM would tell the phone to light the lamp.

-Ryan

On Feb 3, 2011, at 9:53 AM, Scott Voll wrote:

I'm going to start off by saying there is more then one way to skin this cat.  But before I go there..... one thing to remember.  If you setup the MWI on all phones and each of those users has VM also, you could run into problems with MWI going on and off.

You could do either for the VM.  you could create a shared line on all the phones or you could create alternate extensions, If they do not have VM on the individuals lines.  You could also create a different extension and just setup MWI extensions for each of the extensions.

It really depends on what works best for you.

Scott

On Thu, Feb 3, 2011 at 6:22 AM, Corson, Teressa <Teressa.Corson at doit.nh.gov> wrote:
Could anyone give me advice on the best way to configure the following?

 
I need to set up a DID for vendors to call to communicate outages.  The calls need to be received by Network Operations, rotating through the members of the group (top down hunt pilot).  I know how to set up a hunt pilot/hunt list/line group.  Then, if the call bounces through everyone in the group and no one is available to answer it, I need the call to go to voice mail.  Then I need that voice mail to show a MWI on all phones in the hunt group.  When one person retrieves the voice mail and acts on it, I want the MWI light to go out on all phones.  How do I do this?  Do I need a shared line that forwards to a hunt pilot and then put that shared line on all our phones?  We all have 7941 2-line phones, except for one 6961 that has 2 lines also.  If not using a shared line that appears on all phones, how would I do the VM?

 
We are using CUCM 7.1.3 and Unity Connection 7.1.5.  Thanks for any suggestions. 

 
Teressa

 
Teressa Corson, CCNP, CCDA, CCNA-Voice
TSS VI, Operations
Network Operations
NH Department of Information Technology
603-223-5727
www.nh.gov/doit

 
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