[cisco-voip] How do I...

[Matthew Ballard]

I think he was referring to the situation that you set the alternate
mailbox to turn on the MWI for the primary line of the respective users
phones.  That can cause out of sync issues.  If it is a separate line,
it shouldn't be an issue.

 

In that situation, you could also just setup a separate line that rings
on each phone instead of a hunt group, along with voicemail for that
line.  That way instead of having to cycle through the potential users,
it just rings on all at once, and any of them can pick it up.

 

Matthew

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Corson, Teressa
Sent: Thursday, February 03, 2011 6:58 AM
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] How do I...

 

Scott, we do have individual VM on our own lines as well.  I was under
the impression that the MWI would turn on but the phone display would
also show an envelope icon beside the line that had the VM, except on
the 6961 where the display is condensed.  It sounds like you're saying
that we could have MWI problems if we get VM on both lines at the same
time?

 

T.

 

 

Teressa Corson, CCNP, CCDA, CCNA-Voice
TSS VI, Operations
Network Operations
NH Department of Information Technology
603-223-5727
www.nh.gov/doit

 

Statement of Confidentiality:  The contents of this message are
confidential.  Any unauthorized disclosure, reproduction, use or
dissemination (either in whole or in part) is prohibited.  If you are
not the intended recipient of this message, please notify the sender
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From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: Thursday, February 03, 2011 9:54 AM
To: Corson, Teressa
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] How do I...

 

I'm going to start off by saying there is more then one way to skin this
cat.  But before I go there..... one thing to remember.  If you setup
the MWI on all phones and each of those users has VM also, you could run
into problems with MWI going on and off.

 

You could do either for the VM.  you could create a shared line on all
the phones or you could create alternate extensions, If they do not have
VM on the individuals lines.  You could also create a different
extension and just setup MWI extensions for each of the extensions.

 

It really depends on what works best for you.

 

Scott

On Thu, Feb 3, 2011 at 6:22 AM, Corson, Teressa
<Teressa.Corson at doit.nh.gov> wrote:

Could anyone give me advice on the best way to configure the following?

 

I need to set up a DID for vendors to call to communicate outages.  The
calls need to be received by Network Operations, rotating through the
members of the group (top down hunt pilot).  I know how to set up a hunt
pilot/hunt list/line group.  Then, if the call bounces through everyone
in the group and no one is available to answer it, I need the call to go
to voice mail.  Then I need that voice mail to show a MWI on all phones
in the hunt group.  When one person retrieves the voice mail and acts on
it, I want the MWI light to go out on all phones.  How do I do this?  Do
I need a shared line that forwards to a hunt pilot and then put that
shared line on all our phones?  We all have 7941 2-line phones, except
for one 6961 that has 2 lines also.  If not using a shared line that
appears on all phones, how would I do the VM?

 

We are using CUCM 7.1.3 and Unity Connection 7.1.5.  Thanks for any
suggestions.  

 

Teressa

 

Teressa Corson, CCNP, CCDA, CCNA-Voice
TSS VI, Operations
Network Operations
NH Department of Information Technology
603-223-5727
www.nh.gov/doit

 

Statement of Confidentiality:  The contents of this message are
confidential.  Any unauthorized disclosure, reproduction, use or
dissemination (either in whole or in part) is prohibited.  If you are
not the intended recipient of this message, please notify the sender
immediately and delete the message from your system.

 


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