[cisco-voip] How do I...

[Sandy Lee]

With Unity Connection, you can use a distribution list and mark it for Dispatch delivery. The distribution list members can choose to refuse, delay or accept the message, when one person on the list accepts the message, the MWI goes off for everyone. You just have to create a call handler to achieve that and set this in the message settings, message recipient. No need for a shared line.

Sandy.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Corson, Teressa
Sent: Thursday, February 03, 2011 9:23 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] How do I...

Could anyone give me advice on the best way to configure the following?

I need to set up a DID for vendors to call to communicate outages.  The calls need to be received by Network Operations, rotating through the members of the group (top down hunt pilot).  I know how to set up a hunt pilot/hunt list/line group.  Then, if the call bounces through everyone in the group and no one is available to answer it, I need the call to go to voice mail.  Then I need that voice mail to show a MWI on all phones in the hunt group.  When one person retrieves the voice mail and acts on it, I want the MWI light to go out on all phones.  How do I do this?  Do I need a shared line that forwards to a hunt pilot and then put that shared line on all our phones?  We all have 7941 2-line phones, except for one 6961 that has 2 lines also.  If not using a shared line that appears on all phones, how would I do the VM?

We are using CUCM 7.1.3 and Unity Connection 7.1.5.  Thanks for any suggestions.

Teressa

Teressa Corson, CCNP, CCDA, CCNA-Voice
TSS VI, Operations
Network Operations
NH Department of Information Technology
603-223-5727
www.nh.gov/doit<http://www.nh.gov/doit>

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