[cisco-voip] Urgent help (Cisco phone directory is missing)

neil dsilva neild25 at gmail.com
Mon Feb 7 09:05:02 EST 2011


Hi Nicholas,

I have restart the phone uncountable times,but still the problem exist.It
effect the whole cluster ,This makes me to restart the service .
Regards,
Neil Dsilva

On Mon, Feb 7, 2011 at 10:00 PM, neil dsilva <neild25 at gmail.com> wrote:

> Hi All,
> This happens often,i am investigating the root cause .I will update you
> ASAP
>
> note:If any one know what makes this type of issue,Please advise to all.
>
> On Mon, Feb 7, 2011 at 9:55 PM, tmdvoip <tmdvoip at gmail.com> wrote:
>
>>  Neil, I have seen this happen with CM 6.x with a few isolated phones.
>>
>> A quit boot of the phones brings it right back.
>>
>> I never restarted the service for this issue.
>>
>> Regards, Tom in NC
>>
>>
>>  ------------------------------
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *neil dsilva
>> *Sent:* Sunday, February 06, 2011 11:43 PM
>> *To:* Nicholas Samios
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] Urgent help (Cisco phone directory is
>> missing)
>>
>>
>>
>> I  appreciate your  fast reply :)
>>
>>
>>
>>  Currently its working fine,I have restart the service of personal
>> directory helps me..... from danger :)
>>
>>
>>
>> Thanks a lot Nic
>>
>> Regards,
>>
>> Neil
>>
>> On Mon, Feb 7, 2011 at 12:38 PM, Nicholas Samios <
>> nsamios at staff.iinet.net.au> wrote:
>>
>> First step would be to check what URL is set in enterprise parameters ->
>> URL Directories.  Is it set using IP or DNS?
>>
>> If DNS, check DNS resolution, check 8080, etc.
>>
>>
>>
>> The URLs for Personal & Corp are (taken from the xmldirectory.jsp)
>>
>> *http://IPorDNS:8080/ccmpd/pdCheckLogin.do?name=undefined *
>>
>> *http://IPorDNS:8080/ccmcip/xmldirectoryinput.jsp *
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *neil dsilva
>> *Sent:* Monday, February 07, 2011 12:03 PM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] Urgent help (Cisco phone directory is missing)
>>
>>
>>
>> HI All,
>>
>> I need an urgent help, All of our customer complaining that their cisco
>> phone directory is missing  both personal and other . Can any one help me on
>> this case ?
>>
>>
>>
>> Details :
>>
>> CCM :- 7.1.3.32900-4 version
>>
>>
>>
>> what step i have to perform ?
>>
>>
>>
>> Regards,
>>
>> Neil
>>
>>
>>
>
>
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