[cisco-voip] Urgent help (Cisco phone directory is missing)

[neil dsilva]

Hi All,
This happens often,i am investigating the root cause .I will update you ASAP

note:If any one know what makes this type of issue,Please advise to all.

On Mon, Feb 7, 2011 at 9:55 PM, tmdvoip <tmdvoip at gmail.com> wrote:

>  Neil, I have seen this happen with CM 6.x with a few isolated phones.
>
> A quit boot of the phones brings it right back.
>
> I never restarted the service for this issue.
>
> Regards, Tom in NC
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *neil dsilva
> *Sent:* Sunday, February 06, 2011 11:43 PM
> *To:* Nicholas Samios
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Urgent help (Cisco phone directory is missing)
>
>
>
> I  appreciate your  fast reply :)
>
>
>
>  Currently its working fine,I have restart the service of personal
> directory helps me..... from danger :)
>
>
>
> Thanks a lot Nic
>
> Regards,
>
> Neil
>
> On Mon, Feb 7, 2011 at 12:38 PM, Nicholas Samios <
> nsamios at staff.iinet.net.au> wrote:
>
> First step would be to check what URL is set in enterprise parameters ->
> URL Directories.  Is it set using IP or DNS?
>
> If DNS, check DNS resolution, check 8080, etc.
>
>
>
> The URLs for Personal & Corp are (taken from the xmldirectory.jsp)
>
> *http://IPorDNS:8080/ccmpd/pdCheckLogin.do?name=undefined *
>
> *http://IPorDNS:8080/ccmcip/xmldirectoryinput.jsp *
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *neil dsilva
> *Sent:* Monday, February 07, 2011 12:03 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Urgent help (Cisco phone directory is missing)
>
>
>
> HI All,
>
> I need an urgent help, All of our customer complaining that their cisco
> phone directory is missing  both personal and other . Can any one help me on
> this case ?
>
>
>
> Details :
>
> CCM :- 7.1.3.32900-4 version
>
>
>
> what step i have to perform ?
>
>
>
> Regards,
>
> Neil
>
>
>
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