[cisco-voip] Urgent help (Cisco phone directory is missing)

[tmdvoip]

Neil, I have seen this happen with CM 6.x with a few isolated phones.

A quit boot of the phones brings it right back.

I never restarted the service for this issue.

Regards, Tom in NC

 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of neil dsilva
Sent: Sunday, February 06, 2011 11:43 PM
To: Nicholas Samios
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Urgent help (Cisco phone directory is missing)

 

I  appreciate your  fast reply :) 

 

 Currently its working fine,I have restart the service of personal directory
helps me..... from danger :)

 

Thanks a lot Nic

Regards,

Neil

On Mon, Feb 7, 2011 at 12:38 PM, Nicholas Samios
<nsamios at staff.iinet.net.au> wrote:

First step would be to check what URL is set in enterprise parameters -> URL
Directories.  Is it set using IP or DNS?   

If DNS, check DNS resolution, check 8080, etc.

 

The URLs for Personal & Corp are (taken from the xmldirectory.jsp)

http://IPorDNS:8080/ccmpd/pdCheckLogin.do?name=undefined 

http://IPorDNS:8080/ccmcip/xmldirectoryinput.jsp 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of neil dsilva
Sent: Monday, February 07, 2011 12:03 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Urgent help (Cisco phone directory is missing)

 

HI All,

I need an urgent help, All of our customer complaining that their cisco
phone directory is missing  both personal and other . Can any one help me on
this case ?

 

Details :

CCM :- 7.1.3.32900-4 version

 

what step i have to perform ?

 

Regards,

Neil

 

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