[cisco-voip] CCX 5.0 Issue

[Cauthen, John A.]

We are having an issue with one of our Applications (auto attendant) in CCX 5.0 not being invoked when the DN associated to trigger configuration is dialed.  When the DN is dialed it goes to one of the assigned CTI Ports from the related Call Control Group, rings twice then plays the 'I'm sorry...system problems' prompt.  In the trigger configuration I changed the application association to another application that uses the same Call Control Group and the trigger worked fine when associated with the other application.

I also noticed that when I dial the DN my phone displays two CTI Ports from the Call Control Group:

i.e.          To 7801
                (7806)

Rings twice then changes the CTI Port number in ():

i.e.          To 7806

Then plays the 'I'm sorry...system problems' prompt.

We did reboot the server yesterday morning and noticed the issue last night...we had not had any problems before that.  I have tried refreshing everything (application, script, prompts, etc.), made sure the script was still loaded, and made sure the prompts are still in prompt management.  Double checked the trigger configuration as well.  I know I must be missing something because it's still not working and of course this wasn't the first time we have ever rebooted this server.

Any suggestions will be appreciated.

Thanks,
John



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