[cisco-voip] CCX 5.0 Issue

[Anthony Holloway]

Could you run a data re-sync?  Go to Subsystems > Telephony and you'll find
it on the lower left sidebar.

Just do a check and see if there are any discrepancies.

If you check in CUCM, I would imagine you would see the alerting name of the
CTI port for DN 7806 is 7801.  This probably happens when you create the CTI
port group and you specify a number instead of a name for the alerting
field.

Anthony


On Thu, Feb 10, 2011 at 1:24 PM, Cauthen, John A. <John.Cauthen at agg.com>wrote:

>  We are having an issue with one of our Applications (auto attendant) in
> CCX 5.0 not being invoked when the DN associated to trigger configuration is
> dialed.  When the DN is dialed it goes to one of the assigned CTI Ports from
> the related Call Control Group, rings twice then plays the ‘I’m sorry…system
> problems’ prompt.  In the trigger configuration I changed the application
> association to another application that uses the same Call Control Group and
> the trigger worked fine when associated with the other application.
>
>
>
> I also noticed that when I dial the DN my phone displays two CTI Ports from
> the Call Control Group:
>
>
>
> i.e.          To 7801
>
>                 (7806)
>
>
>
> Rings twice then changes the CTI Port number in ():
>
>
>
> i.e.          To 7806
>
>
>
> Then plays the ‘I’m sorry…system problems’ prompt.
>
>
>
> We did reboot the server yesterday morning and noticed the issue last
> night…we had not had any problems before that.  I have tried refreshing
> everything (application, script, prompts, etc.), made sure the script was
> still loaded, and made sure the prompts are still in prompt management.
> Double checked the trigger configuration as well.  I know I must be missing
> something because it’s still not working and of course this wasn’t the first
> time we have ever rebooted this server.
>
>
>
> Any suggestions will be appreciated.
>
>
>
> Thanks,
>
> John
>
>
>
>
>  ------------------------------
>  *Note:*
>
> This message and any attachments from the law firm Arnall Golden Gregory
> LLP may contain CONFIDENTIAL and legally protected information.  If you
> are not the addressee and an intended recipient, please do not read, copy,
> use or disclose this communication to others;  also, please notify the
> sender by replying to this message, and then delete it from your system.
> Thank you.
> ------------------------------
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110210/8ba83fe9/attachment.html>