[cisco-voip] Cisco UCCX Script to change agent state

[Anthony Holloway]

Unfortunately, there is no product feature to do this.  Here is the closest
you can come to it, with standard/supported methods:

*Agent State Action*
An Agent State action enables you to select an agent state to associate with
an event.
Agent State actions can be associated only with Answered and Dropped events.
The
only valid agent states are Login, Logout, Ready, Not Ready, and Work.

Source:
Cisco Desktop Administrator User Guide for CAD 8.0 for Unified
CM<http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/cda80ccxug-cm.pdf>


Now on the other hand, I happen to know that if you were really crafty, you
could do something like this:

[image: uccx-scripting-agent-state-change.png]

Of course you'd have to work things out like, Agent ID => IP Address, but
that's not that hard either.

Anthony


On Tue, Feb 15, 2011 at 5:53 PM, Brad Ellis <brad at ccbootcamp.com> wrote:

> Anyone know how to change an agent’s state via a UCCX script?
>
>
>
> Thanks
>
> Brad
>
>
>
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