[cisco-voip] R: R: Phones randomply reset

[Karen Cheng]

Heya,

Judging from your logs it seems more to do with path changes/vlan changes.
What type of switches and phone firmware are you running?

Are they attached to a stack of switches? If so are there multiple paths
in/out or spanning-tree loop that could be directly associated to your voice
vlan?

Regards

Karen

On Fri, Feb 18, 2011 at 10:34 PM, Mauro Celli <mauro.celli at 2000net.it>wrote:

> The phones reset only when i press some key.
> If i leave in stand-by, no reset occured.
>
> Another log. in this PAE: SIGIPCFG received... is missing
>
> NOT 11:45:09.533159 CDP-D: catchipcfg:getdhcpinfo IP:1001497 domain:
> fiphre1.2000net.it chngVal:1
> NOT 11:45:09.576221 CDP-D: catchipcfg:getdhcpinfo IP:1001497 domain:
> fiphre1.2000net.it chngVal:1
> NOT 11:45:09.581101 tftpClient: request server 0 ---> 1.1.254.3
> ERR 11:45:09.583327 RTSOLD: opvvlan:4095->4095 advvlan:4096->4096
> ERR 11:45:09.587012 RTSOLD: LINK -> LINK
> ERR 11:45:09.587784 RTSOLD:address mode changed..
>
>
>
>
>
> Da: Daniel [mailto:dan.voip at danofive.id.au]
> Inviato: venerdì 18 febbraio 2011 02:52
> A: Mauro Celli
> Cc: Stephen Welsh; cisco-voip at puck.nether.net
> Oggetto: Re: [cisco-voip] R: Phones randomply reset
>
> I agree with Stephen,
>
> We see alot of restarts from DHCP issues, we run DHCP from the router and
> IP conflict logging is a pain as you start to run out of IPs real quick so
> we turn logging off.
>
> The other issue could be the "Maximum Number of Registered Devices" call
> manager service parameter. When we got to over 5000 phones weird things
> started with phone reboots and registration. Changed the value to fit our
> cluster and all is ok.
>
>
> On Fri, Feb 18, 2011 at 8:32 AM, Mauro Celli <mauro.celli at 2000net.it>
> wrote:
> This is observed in multiple installation,
> 7945 7970 7975 are those  who restarted more...
> Poe is ok...
>
> -----Messaggio originale-----
> Da: Stephen Welsh [mailto:stephen.welsh at unifiedfx.com]
> Inviato: giovedì 17 febbraio 2011 22:51
> A: Mauro Celli
> Cc: cisco-voip at puck.nether.net
> Oggetto: Re: [cisco-voip] Phones randomply reset
>
> Nothing I can tell from the logs, but I've seen this when there is more
> phones in a subnet/VLAN than there is IP Addresses, as some phones fight for
> an IP address lease.
>
> Stephen
>
> On 17 Feb 2011, at 21:03, Mauro Celli wrote:
>
> >
> > We have an issue in some IP phones,it keep resetting randomly.
> > Below is an extract from one of the console logs from the phone.
> >
> > Can anyone interpret what exactly is causing the restart?
> >
> > Note,i have disabled cdp and lldp in cucm phone properties  with no
> success...
> > Thanks
> >
> > NOT 16:08:49.258777 PAE: SIGIPCFG received...
> > NOT 16:08:49.262716 CDP-D: catchipcfg:getdhcpinfo IP:10014aa
> domain:xxx.xxx.xx chngVal:1
> > NOT 16:08:49.307331 CDP-D: catchipcfg:getdhcpinfo IP:10014aa
> domain:xxx.xxx.xx chngVal:1
> > NOT 16:08:49.322263 tftpClient: request server 0 ---> 10.1.254.3
> > ERR 16:08:49.324461 RTSOLD: opvvlan:4095->4095 advvlan:4096->4096
> > ERR 16:08:49.327917 RTSOLD: LINK -> LINK
> > ERR 16:08:49.328677 RTSOLD:address mode changed..
> > NOT 16:08:49.345190 tftpClient: request server 1 --->
> > ERR 16:08:49.355400 RTSOLD: opvvlan:4095->4095 advvlan:4096->4096
> > ERR 16:08:49.361458 RTSOLD: LINK -> LINK
> > NOT 16:08:49.365233 tftpClient: request server 0 ---> 10.1.254.3
> > NOT 16:08:49.372982 ESP: server 0 = 1.1.254.3
> > NOT 16:08:49.382033 tftpClient: request server 1 --->
> > NOT 16:08:49.384385 ESP: server 1 =
> > NOT 16:08:49.395732 tftpClient: request server6 0 ---> ::
> > NOT 16:08:49.396802 ESP: server 2 = ::
> > NOT 16:08:49.417733 tftpClient: request server6 1 ---> ::
> > NOT 16:08:49.420555 ESP: server 3 = ::
> > NOT 16:08:49.423144 ESP: send ADMIN, logging = 1, shell = 0, ipconfig = 1
> > NOT 16:08:49.443032 tftpClient: request server6 0 ---> ::
> > NOT 16:08:49.449721 tftpClient: request server6 1 ---> ::
> > NOT 16:08:49.465934 JVM: Startup Module Loader|cip.cfg.ConfigManager:? -
> ConfigManager PropertyChanged: device.settings.network.ipstacksstate
> > NOT 16:08:49.467530 JVM: Startup Module Loader|cip.cfg.ConfigManager:? -
> ConfigManager IP_STACKS_STATE changed
> > NOT 16:08:49.469131 JVM: Startup Module Loader|cip.cfg.ConfigManager:? -
>   IPv4 state=DHCP BOUND
> > NOT 16:08:49.470741 JVM: Startup Module Loader|cip.cfg.ConfigManager:? -
>   IPv6 state=STACK TURNED OFF
> > WRN 16:08:49.478478 SECD: WARN:getCTLInfo: ** phone has no CTL
> > WRN 16:08:49.483464 SECD: WARN:getCTLInfo: ** phone has no CTL
> > NOT 16:08:49.493588 tftpClient: request server 0 ---> 10.1.254.3
> >
> >
> > Cordiali saluti
> > Mauro Celli (work in progress...)
> >
> >
> >
> >
> >
> > _______________________________________________
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> > cisco-voip at puck.nether.net
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> >
>
>
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