[cisco-voip] Transfer to Operator instead of Voicemail - Unity Connection

Haas, Neal nhaas at co.fresno.ca.us
Mon Feb 28 11:10:04 EST 2011

Instead of sending it to voicemail, send it to another extension, Bypassing Unity altogether.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Robin Clayton
Sent: Monday, February 28, 2011 7:54 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Transfer to Operator instead of Voicemail - Unity Connection

Dear All

In Unity Connection.

Is there an option for a caller to be transfered to an alternate extension ( such as the operator ) rather than to leave a voice mail.

I can sort of do it by adding and Input during the voicemail greeting, but that has to be set up on each voicemail and has to have the user record a message including saying something about pressing "1" to be transfered to the operator.

I would like some sort of global greeting.

Any ideas?

Cheers Rob

Robin Clayton
Network Manager
Tel: 01228822075
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