[cisco-voip] Transfer to Operator instead of Voicemail - Unity Connection

[Lelio Fulgenzi]

Like you mentioned, you can configure caller input for each voice mail box via bulk edit. As long as your template has the same caller input definition, new mailboxes will follow suit. Typically 0 is reserved for this. If I'm not mistaken, the default template already sends 0 to the operator. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Robin Clayton" <Robin.Clayton at rrca.org.uk> 
To: cisco-voip at puck.nether.net 
Sent: Monday, February 28, 2011 10:53:38 AM 
Subject: [cisco-voip] Transfer to Operator instead of Voicemail - Unity Connection 


Dear All 

In Unity Connection. 

Is there an option for a caller to be transfered to an alternate extension ( such as the operator ) rather than to leave a voice mail. 

I can sort of do it by adding and Input during the voicemail greeting, but that has to be set up on each voicemail and has to have the user record a message including saying something about pressing "1" to be transfered to the operator. 

I would like some sort of global greeting. 

Any ideas? 

Cheers Rob 

=============================== 
Robin Clayton 
Network Manager 
Tel: 01228822075 
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