[cisco-voip] UCCX and UCCE questions

[Ehab Salem]

thanks a lot guys...


Ehab

On Tue, Jan 4, 2011 at 5:00 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com <avholloway%2Bcisco-voip at gmail.com>> wrote:

> For number 2, there a few ways to accomplish this, but they all start with
> CAD telling some other application that a call is no active, and what the
> phone number is.
>
> 1. CAD Macro's.  You can read the CDA Help Doc for what actions can be
> performed.  You will be interested in the Run External Program one probably.
> 2. IPC Actions.  For a brief look at what an IPC action can do, take a look
> at my video <http://www.youtube.com/watch?v=88E-z0ShlFE> on youtube.
>
> Anthony
>
> On Mon, Jan 3, 2011 at 6:27 AM, Ehab Salem <eng.ehabsalem at gmail.com>wrote:
>
>> Hello All,
>>
>> I have 2 questions.
>>
>>
>>    1. I know that UCCX8 outbound dialer does not support playing recorded
>>    messages...is it true? does UCCE support this feature?
>>    2. The customer wants any new dialed number by one of the agent to be
>>    stored automatically in a database, is it applicable? i can make workaround
>>    if not
>>
>>
>> Thanks for your prompt reply,
>> Ehab M. Salem
>>
>> _______________________________________________
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>>
>>
>
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