[cisco-voip] UCCX and UCCE questions

[Anthony Holloway]

For number 2, there a few ways to accomplish this, but they all start with
CAD telling some other application that a call is no active, and what the
phone number is.

1. CAD Macro's.  You can read the CDA Help Doc for what actions can be
performed.  You will be interested in the Run External Program one probably.
2. IPC Actions.  For a brief look at what an IPC action can do, take a look
at my video <http://www.youtube.com/watch?v=88E-z0ShlFE> on youtube.

Anthony

On Mon, Jan 3, 2011 at 6:27 AM, Ehab Salem <eng.ehabsalem at gmail.com> wrote:

> Hello All,
>
> I have 2 questions.
>
>
>    1. I know that UCCX8 outbound dialer does not support playing recorded
>    messages...is it true? does UCCE support this feature?
>    2. The customer wants any new dialed number by one of the agent to be
>    stored automatically in a database, is it applicable? i can make workaround
>    if not
>
>
> Thanks for your prompt reply,
> Ehab M. Salem
>
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