[cisco-voip] Line Appearances Across SCCP and SIP Devices

[Adel Abushaev]

have you looked at IP Manager Assistant service or at Barge ?

06.01.2011, в 17:32, Mark Rudholm <mark at rudholm.com> написал(а):

> Our office is pretty much all Cisco 79XX phones, but I've recently
> started deploying Tandberg E20s to our executives.  These are video
> capable SIP phones and work nicely with our CUCM 7.1.5.
> 
> The executive assistants have on their 7962s their bosses extensions as
> well as their own.  When a call came in on the executive's line, the
> assistant would pick it up immediately.  The executive would then look
> at their own phone, see the caller name/number and sometimes just pick
> it up and take the call immediately, exactly how you would do it with
> analog phones sharing a POTS line like in a residence.
> 
> Going to SIP phones for the executives seems to have broken this
> functionality.  They just get dial tone.  And the assistant can't
> transfer the call to the same number it's already on.
> 
> As a work-around, I've offered to create a second, private extension on
> the executives' phones that the assistants could use to transfer calls
> to them or for private consultations.  While this is better than making
> the caller hang up and call back, this isn't what they want.
> 
> Is there a way to restore the old functionality when one phone is SIP
> and the other is SCCP?  If not, would giving the assistants SIP phones
> solve the problem?
> 
> -Mark
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