[cisco-voip] Question Regarding UC560

[Lelio Fulgenzi]

I think the concept behind the ICS 7750 was spot on. While it wasn't a VM chasis, if you compare the blade technology now, they were on the right track. And it was truly an appliance model. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Scott Voll" <svoll.voip at gmail.com> 
To: "Matthew Loraditch" <MLoraditch at heliontechnologies.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, January 7, 2011 9:49:48 AM 
Subject: Re: [cisco-voip] Question Regarding UC560 

Sounds a lot like the ICS 7750 back in the 3.x days. ;-( 


Scott 


On Fri, Jan 7, 2011 at 6:05 AM, Matthew Loraditch < MLoraditch at heliontechnologies.com > wrote: 






The system is intended for cookie cutter deployments that don’t need any customization. We sold several as they were the hot new thing and have regretted it ever since. 

If you are a CME/CUE expert they will probably be ok. If you aren’t it’s nuts if you want to do anything the gui doesn’t support. 






Matthew Loraditch, CCVP, CCNA, CCDA 
1965 Greenspring Drive 

Timonium, MD 21093 
support at heliontechnologies.com 
(p) (410) 252-8830 
(F) (443) 541-1593 

Visit us at www.heliontechnologies.com 
Support Issue? Email support at heliontechnologies.com for fast assistance! 





From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of Drew Weaver 
Sent: Friday, January 07, 2011 8:57 AM 
To: ' cisco-voip at puck.nether.net ' 
Subject: [cisco-voip] Question Regarding UC560 






Howdy, sorry for the length of this message. 



About a year or so ago working through a reseller we purchased a UC520 system including phones, licenses, support contracts, installation and everything else that goes with a phone system. The reseller dropped the phones off, never installed anything and never sent our smart net contract paperwork in. (Essentially we were scammed by the reseller whom was referred to us by Cisco, and Cisco wasn't willing to help us in any way ) anyway, moving on. 



Since then we have been able to get the UC520 system working in a very basic way (it can make calls...) 



We have been talking to a national IT solution provider about getting a new phone system, and we have evaluated Avaya's offering and the company is also talking about maybe us getting a UC560 and just using our existing phone investment. 



While I was "setting up" the uc520 system I found a lot of things highly annoying about it, and I am wondering if some of these things were fixed in later releases. 



Some examples: 



-In order to create an 'auto attendant script' there was an application that only runs on Windows XP. 

-Customization of the phones was nearly impossible 

-The web interface for Unity Express was .... terrible. 

-CCA didn't work 80% of the time. 

-You couldn't do simple call features like reverse transfers. 

-Everything just seemed really, really old. 



Have there been any improvements since then? 



Contact me off-list if you want as this could get pretty involved. 



thanks, 

-Drew 










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