[cisco-voip] Question Regarding UC560

[Scott Voll]

Sounds a lot like the ICS 7750 back in the 3.x days. ;-(

Scott

On Fri, Jan 7, 2011 at 6:05 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  The system is intended for cookie cutter deployments that don’t need any
> customization. We sold several as they were the hot new thing and have
> regretted it ever since.
>
> If you are a CME/CUE expert they will probably be ok. If you aren’t it’s
> nuts if you want to do anything the gui doesn’t support.
>
>
>
>
>
> *Matthew Loraditch, CCVP, CCNA, CCDA*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Drew Weaver
> *Sent:* Friday, January 07, 2011 8:57 AM
> *To:* 'cisco-voip at puck.nether.net'
> *Subject:* [cisco-voip] Question Regarding UC560
>
>
>
> Howdy, sorry for the length of this message.
>
>
>
> About a year or so ago working through a reseller we purchased a UC520
> system including phones, licenses, support contracts, installation and
> everything else that goes with a phone system. The reseller dropped the
> phones off, never installed anything and never sent our smart net contract
> paperwork in. (Essentially we were scammed by the reseller whom was referred
> to us by Cisco, and Cisco wasn't willing to help us in any way ) anyway,
> moving on.
>
>
>
> Since then we have been able to get the UC520 system working in a very
> basic way (it can make calls...)
>
>
>
> We have been talking to a national IT solution provider about getting a new
> phone system, and we have evaluated Avaya's offering and the company is also
> talking about maybe us getting a UC560 and just using our existing phone
> investment.
>
>
>
> While I was "setting up" the uc520 system I found a lot of things highly
> annoying about it, and I am wondering if some of these things were fixed in
> later releases.
>
>
>
> Some examples:
>
>
>
> -In order to create an 'auto attendant script' there was an application
> that only runs on Windows XP.
>
> -Customization of the phones was nearly impossible
>
> -The web interface for Unity Express was .... terrible.
>
> -CCA didn't work 80% of the time.
>
> -You couldn't do simple call features like reverse transfers.
>
> -Everything just seemed really, really old.
>
>
>
> Have there been any improvements since then?
>
>
>
> Contact me off-list if you want as this could get pretty involved.
>
>
>
> thanks,
>
> -Drew
>
>
>
>
>
>
>
>
>
>
>
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