[cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application"

Fri Jan 7 13:09:31 EST 2011

Time to span the port and get a packet capture to see what's going on.

-Ryan

On Jan 7, 2011, at 12:01 PM, Lelio Fulgenzi wrote:

Here's the config. For testing, I removed the voice vlan config statement and made the access vlan 625. Still no luck.

interface FastEthernet1/0/44
 description room 034
 switchport access vlan 25
 switchport mode access
 switchport voice vlan 625
 srr-queue bandwidth share 10 10 60 20
 srr-queue bandwidth shape 10 0 0 0
 mls qos trust device cisco-phone
 mls qos trust cos
 auto qos voip cisco-phone
 no mdix auto
 spanning-tree portfast
end

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)

From: "Ryan Ratliff" <rratliff at cisco.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "Steve Brokenshire" <Steve.Brokenshire at nelincs.gov.uk>, "Cisco VoIPoE List" <cisco-voip at puck.nether.net>
Sent: Friday, January 7, 2011 11:55:40 AM
Subject: Re: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application"

What's the switchport config look like?  If it's a trunk currently make it an access port in the voice vlan and see if that helps.

-Ryan

On Jan 7, 2011, at 10:56 AM, Lelio Fulgenzi wrote:

Unfortunately, on these old ones, you need to get to the menu to do a reset. Menu is not accessible. :(

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)

From: "Steve Brokenshire" <Steve.Brokenshire at nelincs.gov.uk>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Neal Haas" <nhaas at co.fresno.ca.us>
Cc: "Cisco VoIPoE List" <cisco-voip at puck.nether.net>
Sent: Friday, January 7, 2011 10:32:23 AM
Subject: RE: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application"

You could always try a full factory reset, not sure what the key combination is for a 7935, but Google probably will  . That’s fixed a similar problem I’ve had on 7940s.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: 07 January 2011 15:27
To: Neal Haas
Cc: Cisco VoIPoE List
Subject: Re: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application"

this is a 7935 - the original polycom/cisco hybrid conference phone.

the only java in this phone is the coffee that has invariably been spilled in it. ;)

i'm gonna take it to another building to see if it works. otherwise, i'm calling it DOA.

We'll have to consider putting our new conference phones on a contract.

Lelio

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)

From: "Neal Haas" <nhaas at co.fresno.ca.us>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Cisco VoIPoE List" <cisco-voip at puck.nether.net>
Sent: Friday, January 7, 2011 10:22:34 AM
Subject: RE: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application"

Bad phone, try doing a Java reset, this corrects the problem about 50% of the time, with that loading issue.

I have had 3 phones with that issue so far out of the last 1000 phone installs.

If anyone can shed more insight on the problem I would like to know what it is too.

Neal

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Friday, January 07, 2011 7:15 AM
To: Cisco VoIPoE List
Subject: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application"

I'm trying to get a 7935 working, but it gets stuck at "obtaining IP address... loading application"

A 7936 works on the same port, so I'm pretty sure the network and DHCP and TFTP settings are all fine. 

I can't get in the menu to reset things either.

I'm googling....

Anyone have any ideas?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)

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