[cisco-voip] Question Regarding UC560

[Nick Matthews]

I don't know much about the UC560, but I do about the UC520.  The UC520 is a
full-fledged cisco router with some marketing restrictions.  CME/CUE is
pretty powerful if you know how to use it.

-The AA script application is still likely a Windows app.  Most mac users
have VM running anyways.
-I don't find the CUE GUI that annoying, but I could see that.  I believe
almost all of this has been condensed into CCA now.
-CCA has been greatly improved since it's the only method of configuring the
newer UC5x0's.  I think this is the biggest point of contention and the most
important.  You can likely download a newer version of CCA to test this
against your UC520.
-I could see how the CME/CUE GUI's could be interpreted as old.

Like I said, I don't know much about the UC560.  I'm not sure if you really
need to upgrade, the UC520 is still an active product as far as I know.  I
think if you grow past the user count it may warrant it though.

This sounds like a bad installation and then associating it with the
product.  The UC520's pretty far from perfect, but a bad installation will
ruin almost any product.

-nick

On Fri, Jan 7, 2011 at 8:57 AM, Drew Weaver <drew.weaver at thenap.com> wrote:

> Howdy, sorry for the length of this message.
>
>
>
> About a year or so ago working through a reseller we purchased a UC520
> system including phones, licenses, support contracts, installation and
> everything else that goes with a phone system. The reseller dropped the
> phones off, never installed anything and never sent our smart net contract
> paperwork in. (Essentially we were scammed by the reseller whom was referred
> to us by Cisco, and Cisco wasn't willing to help us in any way ) anyway,
> moving on.
>
>
>
> Since then we have been able to get the UC520 system working in a very
> basic way (it can make calls...)
>
>
>
> We have been talking to a national IT solution provider about getting a new
> phone system, and we have evaluated Avaya's offering and the company is also
> talking about maybe us getting a UC560 and just using our existing phone
> investment.
>
>
>
> While I was "setting up" the uc520 system I found a lot of things highly
> annoying about it, and I am wondering if some of these things were fixed in
> later releases.
>
>
>
> Some examples:
>
>
>
> -In order to create an 'auto attendant script' there was an application
> that only runs on Windows XP.
>
> -Customization of the phones was nearly impossible
>
> -The web interface for Unity Express was .... terrible.
>
> -CCA didn't work 80% of the time.
>
> -You couldn't do simple call features like reverse transfers.
>
> -Everything just seemed really, really old.
>
>
>
> Have there been any improvements since then?
>
>
>
> Contact me off-list if you want as this could get pretty involved.
>
>
>
> thanks,
>
> -Drew
>
>
>
>
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>
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