[cisco-voip] Question Regarding UC560

[Dana Tong]

-In order to create an 'auto attendant script' there was an application that only runs on Windows XP.
FYI, you can get this application and UCCX Script Editor to run under Windows 7 by selecting "Run this program in compatibility mode for Windows 2000".

Cheers
Dana

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Matthews
Sent: Saturday, 8 January 2011 12:00 PM
To: Drew Weaver
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Question Regarding UC560

I don't know much about the UC560, but I do about the UC520.  The UC520 is a full-fledged cisco router with some marketing restrictions.  CME/CUE is pretty powerful if you know how to use it.

-The AA script application is still likely a Windows app.  Most mac users have VM running anyways.
-I don't find the CUE GUI that annoying, but I could see that.  I believe almost all of this has been condensed into CCA now.
-CCA has been greatly improved since it's the only method of configuring the newer UC5x0's.  I think this is the biggest point of contention and the most important.  You can likely download a newer version of CCA to test this against your UC520.
-I could see how the CME/CUE GUI's could be interpreted as old.

Like I said, I don't know much about the UC560.  I'm not sure if you really need to upgrade, the UC520 is still an active product as far as I know.  I think if you grow past the user count it may warrant it though.

This sounds like a bad installation and then associating it with the product.  The UC520's pretty far from perfect, but a bad installation will ruin almost any product.

-nick
On Fri, Jan 7, 2011 at 8:57 AM, Drew Weaver <drew.weaver at thenap.com<mailto:drew.weaver at thenap.com>> wrote:
Howdy, sorry for the length of this message.

About a year or so ago working through a reseller we purchased a UC520 system including phones, licenses, support contracts, installation and everything else that goes with a phone system. The reseller dropped the phones off, never installed anything and never sent our smart net contract paperwork in. (Essentially we were scammed by the reseller whom was referred to us by Cisco, and Cisco wasn't willing to help us in any way ) anyway, moving on.

Since then we have been able to get the UC520 system working in a very basic way (it can make calls...)

We have been talking to a national IT solution provider about getting a new phone system, and we have evaluated Avaya's offering and the company is also talking about maybe us getting a UC560 and just using our existing phone investment.

While I was "setting up" the uc520 system I found a lot of things highly annoying about it, and I am wondering if some of these things were fixed in later releases.

Some examples:

-In order to create an 'auto attendant script' there was an application that only runs on Windows XP.
-Customization of the phones was nearly impossible
-The web interface for Unity Express was .... terrible.
-CCA didn't work 80% of the time.
-You couldn't do simple call features like reverse transfers.
-Everything just seemed really, really old.

Have there been any improvements since then?

Contact me off-list if you want as this could get pretty involved.

thanks,
-Drew






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