[cisco-voip] MOH for certain phones only

[Wes Sisk]

This sounds like a situation that would benefit from the enhancement:

CSCdw68639    Need ability to select tone on hold or silence as an MoH 
hold source

If so, please contact your Cisco account team to get this feature 
prioritized.

Regards,
Wes

On 1/19/2011 10:12 AM, James.Brown at barclayswealth.com wrote:
> Thank you for your advice, that's great to know.
>
> ________________________________
>
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: 19 January 2011 13:23
> To: Brown, James : Barclays Wealth
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] MOH for certain phones only
>
>
> CUCM would never get that far since it tried to invoke an MOH audio source that isn't in the database.
>
> -Ryan
>
> On Jan 19, 2011, at 8:12 AM,<James.Brown at barclayswealth.com>  <James.Brown at barclayswealth.com>  wrote:
>
> Ryan/Bas,
>
> Thank you for your advice. I probably should have worded my question better though. I'm concerned that setting an invalid MOH Audio Source and a giving the E1s 'sight' of a MOH server might result in hundreds of additional requests coming into the IPVMS server. Sure, the holdee would hear silence because the source file is invalid, but would there be a resource impact on the IPVMS?
>
> Regards
>
> James.
>
> ________________________________
>
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: 18 January 2011 19:43
> To: Brown, James : Barclays Wealth
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] MOH for certain phones only
>
>
> Remember the holding party determines the MOH source (ie music), the held party determines the server (MRGL).  You'll want to have everyone except your special MOH lines use an invalid source, or a source that just plays silence (or beeps, whatever you want).  Since the system default for MOH audio source is a drop-down lists where you pick a number it's very easy to make the system default source invalid.
>
> -Ryan
>
> On Jan 18, 2011, at 1:44 PM,<James.Brown at barclayswealth.com>  <James.Brown at barclayswealth.com>  wrote:
>
> All,
>
> Could anyone give me some advice on the following request please?
>
> We have a requirement to play MOH only for calls which terminate on a particular team's phones. This team shares incoming PSTN circuits with many other users, most of whom do not want MOH.
>
> If I was to make a MOH resource is available to a gateway (via it's MRGL), but the phone on which the call terminates has "None" set as the User and Network MOH Sources, will any resources be used on the IPVMS server?
>
> Thanks in advance for any insight.
>
> Regards
>
> James.
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> Barclays Bank PLC. Registered in England and Wales (registered no. 1026167).
> Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.
>
> Barclays Bank PLC is authorised and regulated by the Financial Services Authority.
>
>
> Barclays Wealth is the wealth management division of Barclays Bank PLC. This email may relate to or be sent from other members of the Barclays Group.
>
> The availability of products and services may be limited by the applicable laws and regulations in certain jurisdictions. The Barclays Group does not normally accept or offer business instructions via internet email. Any action that you might take upon this message might be at your own risk.
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> Any opinion or other information in this email or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.
>
> Barclays Bank PLC. Registered in England and Wales (registered no. 1026167).
> Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.
>
> Barclays Bank PLC is authorised and regulated by the Financial Services Authority.
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