[cisco-voip] MWI behavior in Unity Connection 7

[Mike King]

How does it lead to erratic MWI behavior? I'm referring to the Envelop Icon
next to the line key.  I'm not referring to the Red light on the handset.

Got a good reference to dispatch messaging?

Mike

On Wed, Jan 19, 2011 at 4:19 PM, Pat Hayes <pat-cv at wcyv.com> wrote:

> The Subscriber Message Activity Report that you ran should have exactly the
> sort of information that you are looking for. The trouble is, those reports
> are not fully functional in 7.x as you can see with all of the columns that
> are populated with "N/A". There is a defect for this, CSCsr45007. There is a
> fix for it in 8.x, it is not available in 7.x due to the extensive rework of
> the report.
>
> That said, outside of a defect, the most common reason I have seen for a
> single user's MWI being out of sync is if their extension is listed as
> alternate MWI device for another mailbox (usually a group mailbox or
> similar). If you have that configured, it will always lead to erratic MWI
> behavior. A good option is to use dispatch messaging.
>
> -Pat
>
> On Tue, Jan 18, 2011 at 2:45 PM, Mike King <me at mpking.com> wrote:
>
>> Anyone?
>>
>>
>> On Fri, Jan 14, 2011 at 2:54 PM, Mike King <me at mpking.com> wrote:
>>
>>> I have a user that has several time reported the following:
>>>
>>> "Last Wednesday (1/5/2011) the mailbox was flashing but there weren't any
>>> messages..... this week (on Monday (1/10/2011), it wasn't flashing and there
>>> were eight messages dated back to last Wed"
>>>
>>> Of course they wait till Friday to report this.
>>>
>>> With my old phone system, there was a report i could run against a
>>> mailbox that would tell me everything that ever happended to that mailbox.
>>> CLID that called it, did it leave a message, how many "New" messages
>>> DN that logged into mailbox, did it play messages, how many did it play.
>>> When and why the MWI turned on and off.
>>>
>>> I haven't really found that report for unity connection yet.
>>>
>>> The best I can find is Cisco Unity Connection Serviceability -> Tools ->
>>> Reports -> Subscriber Message Activity Report
>>>
>>> But as you can see, (attached at the bottom) it doesn't give me any
>>> indication of what her problem is.  Actually, it doesn't really tell me
>>> much.
>>>
>>> Callers are dialing a menu, and one of the options of the menu is to
>>> leave a message, this then goes directly to the mailbox.
>>>
>>> The setup is this:  a 7961G-GE phone, Button 1 and button 2 are DID's.
>>>  Button 3, 4, 5, 6 are line appearances of the extension of the Mailbox, so
>>> that the users can have indication that a message is waiting.
>>>
>>> However, it's somewhat lacking (Forgive the image, I could not for the
>>> life of me format that report in a way that would display well)
>>> [image: Mailbox.jpg]
>>> [image: Mailbox2.jpg]
>>>
>>>
>>>
>>
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>
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