[cisco-voip] MWI behavior in Unity Connection 7

[Pat Hayes]

The Subscriber Message Activity Report that you ran should have exactly the
sort of information that you are looking for. The trouble is, those reports
are not fully functional in 7.x as you can see with all of the columns that
are populated with "N/A". There is a defect for this, CSCsr45007. There is a
fix for it in 8.x, it is not available in 7.x due to the extensive rework of
the report.

That said, outside of a defect, the most common reason I have seen for a
single user's MWI being out of sync is if their extension is listed as
alternate MWI device for another mailbox (usually a group mailbox or
similar). If you have that configured, it will always lead to erratic MWI
behavior. A good option is to use dispatch messaging.

-Pat

On Tue, Jan 18, 2011 at 2:45 PM, Mike King <me at mpking.com> wrote:

> Anyone?
>
>
> On Fri, Jan 14, 2011 at 2:54 PM, Mike King <me at mpking.com> wrote:
>
>> I have a user that has several time reported the following:
>>
>> "Last Wednesday (1/5/2011) the mailbox was flashing but there weren't any
>> messages..... this week (on Monday (1/10/2011), it wasn't flashing and there
>> were eight messages dated back to last Wed"
>>
>> Of course they wait till Friday to report this.
>>
>> With my old phone system, there was a report i could run against a mailbox
>> that would tell me everything that ever happended to that mailbox.
>> CLID that called it, did it leave a message, how many "New" messages
>> DN that logged into mailbox, did it play messages, how many did it play.
>> When and why the MWI turned on and off.
>>
>> I haven't really found that report for unity connection yet.
>>
>> The best I can find is Cisco Unity Connection Serviceability -> Tools ->
>> Reports -> Subscriber Message Activity Report
>>
>> But as you can see, (attached at the bottom) it doesn't give me any
>> indication of what her problem is.  Actually, it doesn't really tell me
>> much.
>>
>> Callers are dialing a menu, and one of the options of the menu is to leave
>> a message, this then goes directly to the mailbox.
>>
>> The setup is this:  a 7961G-GE phone, Button 1 and button 2 are DID's.
>>  Button 3, 4, 5, 6 are line appearances of the extension of the Mailbox, so
>> that the users can have indication that a message is waiting.
>>
>> However, it's somewhat lacking (Forgive the image, I could not for the
>> life of me format that report in a way that would display well)
>> [image: Mailbox.jpg]
>> [image: Mailbox2.jpg]
>>
>>
>>
>
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