[cisco-voip] MWI behavior in Unity Connection 7

[Mike King]

Anyone?

On Fri, Jan 14, 2011 at 2:54 PM, Mike King <me at mpking.com> wrote:

> I have a user that has several time reported the following:
>
> "Last Wednesday (1/5/2011) the mailbox was flashing but there weren't any
> messages..... this week (on Monday (1/10/2011), it wasn't flashing and there
> were eight messages dated back to last Wed"
>
> Of course they wait till Friday to report this.
>
> With my old phone system, there was a report i could run against a mailbox
> that would tell me everything that ever happended to that mailbox.
> CLID that called it, did it leave a message, how many "New" messages
> DN that logged into mailbox, did it play messages, how many did it play.
> When and why the MWI turned on and off.
>
> I haven't really found that report for unity connection yet.
>
> The best I can find is Cisco Unity Connection Serviceability -> Tools ->
> Reports -> Subscriber Message Activity Report
>
> But as you can see, (attached at the bottom) it doesn't give me any
> indication of what her problem is.  Actually, it doesn't really tell me
> much.
>
> Callers are dialing a menu, and one of the options of the menu is to leave
> a message, this then goes directly to the mailbox.
>
> The setup is this:  a 7961G-GE phone, Button 1 and button 2 are DID's.
>  Button 3, 4, 5, 6 are line appearances of the extension of the Mailbox, so
> that the users can have indication that a message is waiting.
>
> However, it's somewhat lacking (Forgive the image, I could not for the life
> of me format that report in a way that would display well)
> [image: Mailbox.jpg]
> [image: Mailbox2.jpg]
>
>
>
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