[cisco-voip] Newb UCCX question

[Christopher Trown]

On 1/19/2011 3:37 PM, Tanner Ezell wrote:
> Refresh the script. Refresh the application. In that order should
> update it to use the proper script. You may consider restarting the
> CCX engine as well.
> 

     Refreshing the application as well as the script did the trick.
Thank You!

Chris...

> On Wed, Jan 19, 2011 at 2:14 PM, Christopher Trown <ctrown at uoregon.edu> wrote:
>> On 1/19/2011 11:53 AM, Anthony Holloway wrote:
>>> That's appears to be a fine script.  Since it playing the message, I can
>>> only assume it's the Terminate step which is failing.  to know for sure you
>>> can do a reactive debug on the call, and step though it.  If an exception is
>>> encountered, it will display in a pop-up message.
>>>
>>> To reactive debug, in the editor goto Debug > Reactive Debugging, then
>>> select the script from the list, then select 15 seconds from the timeout
>>> list, and finally call the trigger from your phone.  Press F10 to step
>>> through the script one step at a time.
>>>
>>> Post the exception.
>>>
>>
>>
>>     Hmmm...  No exception being generated.
>>
>>     I do see that the script that's being debugged is not the same as
>> the one that I uploaded.  It's missing the "Terminate" step.
>>
>>     I uploaded the script via the web interface again and hit
>> "Refresh".  No good.  Still the old version.  I tried deleting,
>> uploading via the web interface, and hitting refresh for good measure.
>> I still see the old script without the Terminate step when I debug the
>> script.
>>
>> Chris...
>>
>>>
>>> On Wed, Jan 19, 2011 at 12:33 PM, Christopher Trown <ctrown at uoregon.edu>wrote:
>>>
>>>>
>>>>
>>>>     Greetings again.
>>>>
>>>>     I have set up our test UCCX server and things look to be working.
>>>>
>>>>     I wrote a simple script to play a message then quit.  When I dial
>>>> the trigger number, it plays the WAV file.  It even plays the correct
>>>> one.  ;)
>>>>
>>>>     However, as soon as it finishes playing the WAV file, I hear a
>>>> ring, followed by the default message saying, "I'm sorry, but we are
>>>> currently experiencing system problems...."
>>>>
>>>>     It's a simple 4-line script
>>>>
>>>> Start
>>>> Accept (--Triggering Contact--)
>>>> Play Prompt (--Triggering Contact--, ANNCWAV)
>>>> Terminate (--Triggering Contact--
>>>> End
>>>>
>>>> ANNCWAV is of type "Prompt" with a value of p[Announcements\WAVFILE.wav]
>>>>
>>>>     Can someone please give me a clue?
>>>>
>>>>     Thanks!
>>>>
>>
>>


-- 
A: Because it messes up the order in which people normally read text.
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