[cisco-voip] Newb UCCX question

[Tanner Ezell]

Refresh the script. Refresh the application. In that order should
update it to use the proper script. You may consider restarting the
CCX engine as well.

On Wed, Jan 19, 2011 at 2:14 PM, Christopher Trown <ctrown at uoregon.edu> wrote:
> On 1/19/2011 11:53 AM, Anthony Holloway wrote:
>> That's appears to be a fine script.  Since it playing the message, I can
>> only assume it's the Terminate step which is failing.  to know for sure you
>> can do a reactive debug on the call, and step though it.  If an exception is
>> encountered, it will display in a pop-up message.
>>
>> To reactive debug, in the editor goto Debug > Reactive Debugging, then
>> select the script from the list, then select 15 seconds from the timeout
>> list, and finally call the trigger from your phone.  Press F10 to step
>> through the script one step at a time.
>>
>> Post the exception.
>>
>
>
>     Hmmm...  No exception being generated.
>
>     I do see that the script that's being debugged is not the same as
> the one that I uploaded.  It's missing the "Terminate" step.
>
>     I uploaded the script via the web interface again and hit
> "Refresh".  No good.  Still the old version.  I tried deleting,
> uploading via the web interface, and hitting refresh for good measure.
> I still see the old script without the Terminate step when I debug the
> script.
>
> Chris...
>
>>
>> On Wed, Jan 19, 2011 at 12:33 PM, Christopher Trown <ctrown at uoregon.edu>wrote:
>>
>>>
>>>
>>>     Greetings again.
>>>
>>>     I have set up our test UCCX server and things look to be working.
>>>
>>>     I wrote a simple script to play a message then quit.  When I dial
>>> the trigger number, it plays the WAV file.  It even plays the correct
>>> one.  ;)
>>>
>>>     However, as soon as it finishes playing the WAV file, I hear a
>>> ring, followed by the default message saying, "I'm sorry, but we are
>>> currently experiencing system problems...."
>>>
>>>     It's a simple 4-line script
>>>
>>> Start
>>> Accept (--Triggering Contact--)
>>> Play Prompt (--Triggering Contact--, ANNCWAV)
>>> Terminate (--Triggering Contact--
>>> End
>>>
>>> ANNCWAV is of type "Prompt" with a value of p[Announcements\WAVFILE.wav]
>>>
>>>     Can someone please give me a clue?
>>>
>>>     Thanks!
>>>
>
>
> --
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> A: Top-posting.
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>
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