[cisco-voip] Call Logging on Shared Lines

Wes Sisk wsisk at cisco.com
Thu Jan 20 09:19:37 EST 2011


I am not aware of any way to have the call show up in CDR's for all 
devices that share the line.

CDR reports connected calls - a call is only connected to one endpoint. 
The exception being conference or barge and these are reported 
separately in CDR where each device involved initiates a call to the 
conference (or bridge) device.


On 1/19/2011 11:24 PM, Nick Matthews wrote:
> I thought this is the way it worked by default..  I've got shared 
> lines on multiple phones and they share logs.
>
> I've actually seen people request the opposite - odd.  Are you sure 
> it's a shared line and not a hunt group or something similar?
>
> -nick
>
> On Wed, Jan 19, 2011 at 4:44 PM, Michael Back <Michael.Back at nisd.net 
> <mailto:Michael.Back at nisd.net>> wrote:
>
>     If two phones share a line and a call comes in, it is only logged
>     on the
>     phone that actually answers.  Is there any way to change this behavior
>     so that both phones will log the call?
>
>     Thanks.
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