[cisco-voip] Call Logging on Shared Lines

[Michael Back]

I am not really concerned with the CDRs.  I am wondering about the
logging on the phone.  Missed calls for sure are logged on both phones,
but if two phones share a line and a call is answered, the call only
shows on the received log for the phone that answered.

One of our managers shares a line with a receptionist.  If he is on the
phone and another call comes in, she may answer the call.  If he needs
the number from caller ID, he has to get it from her phone.

I know for sure that the line is shared since I set up the phones and
lines personally.

Thanks for the responses.


>>> Wes Sisk <wsisk at cisco.com> 1/20/2011 8:19 AM >>>
I am not aware of any way to have the call show up in CDR's for all 
devices that share the line.

CDR reports connected calls - a call is only connected to one endpoint.

The exception being conference or barge and these are reported 
separately in CDR where each device involved initiates a call to the 
conference (or bridge) device.


On 1/19/2011 11:24 PM, Nick Matthews wrote:
> I thought this is the way it worked by default..  I've got shared 
> lines on multiple phones and they share logs.
>
> I've actually seen people request the opposite - odd.  Are you sure 
> it's a shared line and not a hunt group or something similar?
>
> -nick
>
> On Wed, Jan 19, 2011 at 4:44 PM, Michael Back <Michael.Back at nisd.net

> <mailto:Michael.Back at nisd.net>> wrote:
>
>     If two phones share a line and a call comes in, it is only
logged
>     on the
>     phone that actually answers.  Is there any way to change this
behavior
>     so that both phones will log the call?
>
>     Thanks.
>     _______________________________________________
>     cisco-voip mailing list
>     cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     https://puck.nether.net/mailman/listinfo/cisco-voip 
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip