[cisco-voip] UCCX 8.5 any changes around Maximum Number of Calls =2 and Busy Trigger = 1

[Van Benschoten, Brian]

I recall seeing in both the 8.0 and 8.5 release notes for UCCX (UCCX 7.x I think as well)

I must admit, I don't recall ever having an issue leaving it at the default settings of 4/2  in UCCX versions 4,5,7, or the 8.x train.

Does Cisco ever specify what will break if you don't follow this setting ?



http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf

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Brian Van Benschoten - CCIE # 5421
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Saturday, July 02, 2011 8:36 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] UCCX 8.5 any changes around Maximum Number of Calls =2 and Busy Trigger = 1

I assume even with CallManager 8.5 and UCCX 8.5 the maximum calls=2 and busy trigger=1 must still be set?  Oddly the UCCE 8.0 SRND spells this out, but it's left off the UCCX 8.5 SRND but listed in below tech note.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008026e0d6.shtml

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