[cisco-voip] UCCX 8.0 Desktop Recording

[ROZA, Ariel]

Hello, people!

 

  Has anyone using Desktop Recording in UCCX 8.0 suffered an issue with it where the Supervisor does not record an audio file of a call, despite receiving the RTP stream of the  phonecall on the Desktop PC?

 

It only happens on computers with Windows 7 64 bits. And not in Windows 7 32 bits.

 

I am currently going throught TAC with this, but would like to hear opinions from you, guys.

 

Regards,

 

 

ARIEL ROZA
Advanced Engineering

 

LOGICALIS
Perú 327 1er Piso - C.A.B.A. - Argentina - C1067AAG
Tel/Fax: +54 (11) 4344-0300
ariel.roza at la.logicalis.com <mailto:ariel.roza at la.logicalis.com> 
www.la.logicalis.com <http://www.la.logicalis.com> 
www.logicalisnow.com <http://www.logicalisnow.com> 

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