[cisco-voip] UCCX 8.0 Desktop Recording

[Loren Gray]

I have experienced driver issues on Win 7 64 bit machines when using CUPC. Not sure if this is something that would effect UCCX as well.

Loren Gray
Pacific Coast Companies, Inc.
10600 White Rock Road, Suite 100
Rancho Cordova, CA 95670
Desk      916.631.6622
Cell         916.969.9896
E-Mail   loren.gray at paccoast.com

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ROZA, Ariel
Sent: Monday, July 04, 2011 1:00 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX 8.0 Desktop Recording

Hello, people!

  Has anyone using Desktop Recording in UCCX 8.0 suffered an issue with it where the Supervisor does not record an audio file of a call, despite receiving the RTP stream of the  phonecall on the Desktop PC?

It only happens on computers with Windows 7 64 bits. And not in Windows 7 32 bits.

I am currently going throught TAC with this, but would like to hear opinions from you, guys.

Regards,



ARIEL ROZA
Advanced Engineering



LOGICALIS
Perú 327 1er Piso - C.A.B.A. - Argentina - C1067AAG
Tel/Fax: +54 (11) 4344-0300
ariel.roza at la.logicalis.com<mailto:ariel.roza at la.logicalis.com>
www.la.logicalis.com<http://www.la.logicalis.com>
www.logicalisnow.com<http://www.logicalisnow.com>


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