[cisco-voip] Monitoring silent

[Ed Leatherman]

Wonder what the chances are that they defer all the fixes to v9 ..
hope you bought your UCSS! (><)

On Tue, Jul 5, 2011 at 10:54 AM, Erick B. <erickbee at gmail.com> wrote:
> Scott,
>
> I don't have answer to that, but it was very frustrating couple weeks
> dealing with it until we had a working fix. I have 3-4 previous
> agent.exe fixes for this that did not work. Took 4-5 times before they
> had it working. There is also an issue where it reports on all lines
> on an agents phone (not just the ACD line) so your reports are off
> since it is counting all the agents calls. There is feature to not
> monitor non-ACD lines but that is also not working (separate bug, and
> separate agent.exe fix - so you can't have all these fixes at once).
> These are all suppose to be fixed in SU2 when it is available.
>
> On Tue, Jul 5, 2011 at 8:45 AM, Scott Voll <svoll.voip at gmail.com> wrote:
>> My question is how does this kind of stuff get out the door?  is the UCCx BU
>> not doing any Q/A?
>> Scott
>>
>> On Mon, Jul 4, 2011 at 4:50 PM, Erick B. <erickbee at gmail.com> wrote:
>>>
>>> You need to get ES version of CAD agent patch from TAC, it is for
>>> 8.5.1 SU1 and dated 6-17-11. It fixes 4 bugs involving
>>> recording/monitoring with agent desktop. It is a manual agent.exe and
>>> dll replacement you do on the users desktop until SU2 comes out.
>>>
>>>
>>> Issue 1:
>>>        Description of issue: Start monitoring agent before call is sent to
>>> agent fails to monitor once a call is made.
>>>        Issue Tracking: CSCtq54874
>>>        File: DesktopMonitor.dll
>>>        Component:  Cisco Desktop VoIP Monitor Service
>>>
>>> Issue 2:
>>>        Description of issue: Recording not resume after retrieving a held
>>> call that is being recorded.
>>>        Issue Tracking: CSCtq54874
>>>        File 1: DesktopMonitor.dll
>>>        Component 1:  Cisco Desktop VoIP Monitor Service
>>>        File 2: FCVoIPMonClientRec.dll
>>>        Component 2:  Cisco Desktop VoIP Monitor Service
>>>
>>> Issue 3:
>>>        Description of issue: CAD 8.5 drops RTP packets/Monitoring not
>>> working with 802.1q VLAN.
>>>        Issue Tracking: CSCtq55066
>>>        File:  DesktopMonitor.dll
>>>        Component: Cisco Desktop VoIP Monitor Service
>>>
>>> Issue 4:
>>>        Description of issue: Race condition with work flow initiated
>>> recording.
>>>        Issue Tracking: CSCtq46866
>>>        File: Agent.exe
>>>        Component: Cisco Agent Desktop
>>>
>>>
>>>
>>> On Mon, Jul 4, 2011 at 10:40 AM, Santiago Figueroa
>>> <sfigueroa at mnet.com.mx> wrote:
>>> > This seems a new bug in version uccx 8.5, I have already configured but
>>> > do
>>> > not worked.
>>> >
>>> >
>>> >
>>> >
>>> >
>>> > Thanks.
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> > ________________________________
>>> >
>>> > De: Cristobal Priego [mailto:cristobalpriego at gmail.com]
>>> > Enviado el: Lunes, 04 de Julio de 2011 10:06 a.m.
>>> > Para: Santiago Figueroa
>>> > CC: cisco-voip at puck.nether.net
>>> > Asunto: Re: [cisco-voip] Monitoring silent
>>> >
>>> >
>>> >
>>> > Tienes recording sessions habilitado?
>>> >
>>> > En desktop administrator tienes que hanilitar silent monitoring
>>> >
>>> > Revisa que la nic soporte 802q
>>> >
>>> > Y que el postinstall.exe tenga la NiC correcta. Lo tienes que revisar en
>>> > agente y sup
>>> >
>>> > Enviado desde mi iPhone
>>> >
>>> > El Jul 3, 2011, a las 20:46, Santiago Figueroa <sfigueroa at mnet.com.mx>
>>> > escribió:
>>> >
>>> > Hello I have a problem with uccx 8.5 the supervisor do not can to do
>>> > monitoring silent from all agents, I get message error the supervisor do
>>> > not
>>> > initiliati desktop monitoring.
>>> >
>>> >
>>> >
>>> >
>>> >
>>> > Thanks.
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> > ________________________________
>>> >
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>>> > incumbe,
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>>> >
>>> > Information included in this e-mail and attached files is CONFIDENTIAL
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>>
>>
>
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-- 
Ed Leatherman