[cisco-voip] Monitoring silent

[Erick B.]

Scott,

I don't have answer to that, but it was very frustrating couple weeks
dealing with it until we had a working fix. I have 3-4 previous
agent.exe fixes for this that did not work. Took 4-5 times before they
had it working. There is also an issue where it reports on all lines
on an agents phone (not just the ACD line) so your reports are off
since it is counting all the agents calls. There is feature to not
monitor non-ACD lines but that is also not working (separate bug, and
separate agent.exe fix - so you can't have all these fixes at once).
These are all suppose to be fixed in SU2 when it is available.

On Tue, Jul 5, 2011 at 8:45 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> My question is how does this kind of stuff get out the door?  is the UCCx BU
> not doing any Q/A?
> Scott
>
> On Mon, Jul 4, 2011 at 4:50 PM, Erick B. <erickbee at gmail.com> wrote:
>>
>> You need to get ES version of CAD agent patch from TAC, it is for
>> 8.5.1 SU1 and dated 6-17-11. It fixes 4 bugs involving
>> recording/monitoring with agent desktop. It is a manual agent.exe and
>> dll replacement you do on the users desktop until SU2 comes out.
>>
>>
>> Issue 1:
>>        Description of issue: Start monitoring agent before call is sent to
>> agent fails to monitor once a call is made.
>>        Issue Tracking: CSCtq54874
>>        File: DesktopMonitor.dll
>>        Component:  Cisco Desktop VoIP Monitor Service
>>
>> Issue 2:
>>        Description of issue: Recording not resume after retrieving a held
>> call that is being recorded.
>>        Issue Tracking: CSCtq54874
>>        File 1: DesktopMonitor.dll
>>        Component 1:  Cisco Desktop VoIP Monitor Service
>>        File 2: FCVoIPMonClientRec.dll
>>        Component 2:  Cisco Desktop VoIP Monitor Service
>>
>> Issue 3:
>>        Description of issue: CAD 8.5 drops RTP packets/Monitoring not
>> working with 802.1q VLAN.
>>        Issue Tracking: CSCtq55066
>>        File:  DesktopMonitor.dll
>>        Component: Cisco Desktop VoIP Monitor Service
>>
>> Issue 4:
>>        Description of issue: Race condition with work flow initiated
>> recording.
>>        Issue Tracking: CSCtq46866
>>        File: Agent.exe
>>        Component: Cisco Agent Desktop
>>
>>
>>
>> On Mon, Jul 4, 2011 at 10:40 AM, Santiago Figueroa
>> <sfigueroa at mnet.com.mx> wrote:
>> > This seems a new bug in version uccx 8.5, I have already configured but
>> > do
>> > not worked.
>> >
>> >
>> >
>> >
>> >
>> > Thanks.
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > ________________________________
>> >
>> > De: Cristobal Priego [mailto:cristobalpriego at gmail.com]
>> > Enviado el: Lunes, 04 de Julio de 2011 10:06 a.m.
>> > Para: Santiago Figueroa
>> > CC: cisco-voip at puck.nether.net
>> > Asunto: Re: [cisco-voip] Monitoring silent
>> >
>> >
>> >
>> > Tienes recording sessions habilitado?
>> >
>> > En desktop administrator tienes que hanilitar silent monitoring
>> >
>> > Revisa que la nic soporte 802q
>> >
>> > Y que el postinstall.exe tenga la NiC correcta. Lo tienes que revisar en
>> > agente y sup
>> >
>> > Enviado desde mi iPhone
>> >
>> > El Jul 3, 2011, a las 20:46, Santiago Figueroa <sfigueroa at mnet.com.mx>
>> > escribió:
>> >
>> > Hello I have a problem with uccx 8.5 the supervisor do not can to do
>> > monitoring silent from all agents, I get message error the supervisor do
>> > not
>> > initiliati desktop monitoring.
>> >
>> >
>> >
>> >
>> >
>> > Thanks.
>> >
>> >
>> >
>> >
>> >
>> >
>> >
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