[cisco-voip] Monitoring silent

[Scott Voll]

My question is how does this kind of stuff get out the door?  is the UCCx BU
not doing any Q/A?

Scott

On Mon, Jul 4, 2011 at 4:50 PM, Erick B. <erickbee at gmail.com> wrote:

> You need to get ES version of CAD agent patch from TAC, it is for
> 8.5.1 SU1 and dated 6-17-11. It fixes 4 bugs involving
> recording/monitoring with agent desktop. It is a manual agent.exe and
> dll replacement you do on the users desktop until SU2 comes out.
>
>
> Issue 1:
>        Description of issue: Start monitoring agent before call is sent to
> agent fails to monitor once a call is made.
>        Issue Tracking: CSCtq54874
>        File: DesktopMonitor.dll
>        Component:  Cisco Desktop VoIP Monitor Service
>
> Issue 2:
>        Description of issue: Recording not resume after retrieving a held
> call that is being recorded.
>        Issue Tracking: CSCtq54874
>        File 1: DesktopMonitor.dll
>        Component 1:  Cisco Desktop VoIP Monitor Service
>        File 2: FCVoIPMonClientRec.dll
>        Component 2:  Cisco Desktop VoIP Monitor Service
>
> Issue 3:
>        Description of issue: CAD 8.5 drops RTP packets/Monitoring not
> working with 802.1q VLAN.
>        Issue Tracking: CSCtq55066
>        File:  DesktopMonitor.dll
>        Component: Cisco Desktop VoIP Monitor Service
>
> Issue 4:
>        Description of issue: Race condition with work flow initiated
> recording.
>        Issue Tracking: CSCtq46866
>        File: Agent.exe
>        Component: Cisco Agent Desktop
>
>
>
> On Mon, Jul 4, 2011 at 10:40 AM, Santiago Figueroa
> <sfigueroa at mnet.com.mx> wrote:
> > This seems a new bug in version uccx 8.5, I have already configured but
> do
> > not worked.
> >
> >
> >
> >
> >
> > Thanks.
> >
> >
> >
> >
> >
> >
> >
> > ________________________________
> >
> > De: Cristobal Priego [mailto:cristobalpriego at gmail.com]
> > Enviado el: Lunes, 04 de Julio de 2011 10:06 a.m.
> > Para: Santiago Figueroa
> > CC: cisco-voip at puck.nether.net
> > Asunto: Re: [cisco-voip] Monitoring silent
> >
> >
> >
> > Tienes recording sessions habilitado?
> >
> > En desktop administrator tienes que hanilitar silent monitoring
> >
> > Revisa que la nic soporte 802q
> >
> > Y que el postinstall.exe tenga la NiC correcta. Lo tienes que revisar en
> > agente y sup
> >
> > Enviado desde mi iPhone
> >
> > El Jul 3, 2011, a las 20:46, Santiago Figueroa <sfigueroa at mnet.com.mx>
> > escribió:
> >
> > Hello I have a problem with uccx 8.5 the supervisor do not can to do
> > monitoring silent from all agents, I get message error the supervisor do
> not
> > initiliati desktop monitoring.
> >
> >
> >
> >
> >
> > Thanks.
> >
> >
> >
> >
> >
> >
> >
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