[cisco-voip] Monitoring silent

[CCIE Voice Group]

Dear voice Users,

I have created a group on Skype where we can communicate online with each
other to discuss our matters on urgent basis, you guys can add (
ccie.voice.group ) where you can be added to the group. Just copy paste this
request while adding "ccie.voice.group" ( I am a Cisco Voice User, and would
like to be added to the group. I am from "Country"  working for "Company"
and have been in this field since "number of years", my email address is
"email address")

At the same time you can carry on with communicating on this group.

Regards,

On Tue, Jul 5, 2011 at 4:50 AM, Erick B. <erickbee at gmail.com> wrote:

> You need to get ES version of CAD agent patch from TAC, it is for
> 8.5.1 SU1 and dated 6-17-11. It fixes 4 bugs involving
> recording/monitoring with agent desktop. It is a manual agent.exe and
> dll replacement you do on the users desktop until SU2 comes out.
>
>
> Issue 1:
>        Description of issue: Start monitoring agent before call is sent to
> agent fails to monitor once a call is made.
>        Issue Tracking: CSCtq54874
>        File: DesktopMonitor.dll
>        Component:  Cisco Desktop VoIP Monitor Service
>
> Issue 2:
>        Description of issue: Recording not resume after retrieving a held
> call that is being recorded.
>        Issue Tracking: CSCtq54874
>        File 1: DesktopMonitor.dll
>        Component 1:  Cisco Desktop VoIP Monitor Service
>        File 2: FCVoIPMonClientRec.dll
>        Component 2:  Cisco Desktop VoIP Monitor Service
>
> Issue 3:
>        Description of issue: CAD 8.5 drops RTP packets/Monitoring not
> working with 802.1q VLAN.
>        Issue Tracking: CSCtq55066
>        File:  DesktopMonitor.dll
>        Component: Cisco Desktop VoIP Monitor Service
>
> Issue 4:
>        Description of issue: Race condition with work flow initiated
> recording.
>        Issue Tracking: CSCtq46866
>        File: Agent.exe
>        Component: Cisco Agent Desktop
>
>
>
> On Mon, Jul 4, 2011 at 10:40 AM, Santiago Figueroa
> <sfigueroa at mnet.com.mx> wrote:
> > This seems a new bug in version uccx 8.5, I have already configured but
> do
> > not worked.
> >
> >
> >
> >
> >
> > Thanks.
> >
> >
> >
> >
> >
> >
> >
> > ________________________________
> >
> > De: Cristobal Priego [mailto:cristobalpriego at gmail.com]
> > Enviado el: Lunes, 04 de Julio de 2011 10:06 a.m.
> > Para: Santiago Figueroa
> > CC: cisco-voip at puck.nether.net
> > Asunto: Re: [cisco-voip] Monitoring silent
> >
> >
> >
> > Tienes recording sessions habilitado?
> >
> > En desktop administrator tienes que hanilitar silent monitoring
> >
> > Revisa que la nic soporte 802q
> >
> > Y que el postinstall.exe tenga la NiC correcta. Lo tienes que revisar en
> > agente y sup
> >
> > Enviado desde mi iPhone
> >
> > El Jul 3, 2011, a las 20:46, Santiago Figueroa <sfigueroa at mnet.com.mx>
> > escribió:
> >
> > Hello I have a problem with uccx 8.5 the supervisor do not can to do
> > monitoring silent from all agents, I get message error the supervisor do
> not
> > initiliati desktop monitoring.
> >
> >
> >
> >
> >
> > Thanks.
> >
> >
> >
> >
> >
> >
> >
> > ________________________________
> >
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> para
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> incumbe,
> > le rogamos nos los comunique y proceda a su borrado. Gracias.
> >
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> and
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> without
> > permission is not allowed. If you have received this e-mail and you are
> not
> > the intended recipient, please let us know and erase the message and
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> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> > ________________________________
> > La información incluida en este mensaje y sus anexos es CONFIDENCIAL y
> para
> > USO EXCLUSIVO de sus destinatarios. No está permitida su divulgación y/o
> > reproducción sin autorización. Si ha recibido este mensaje y no le
> incumbe,
> > le rogamos nos los comunique y proceda a su borrado. Gracias.
> >
> > Information included in this e-mail and attached files is CONFIDENTIAL
> and
> > only for the EXCLUSIVE USE of the receivers. Circulation and/or copy
> without
> > permission is not allowed. If you have received this e-mail and you are
> not
> > the intended recipient, please let us know and erase the message and
> > attached files. Thank you.
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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>
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