[cisco-voip] Monitoring silent

[Erick B.]

You need to get ES version of CAD agent patch from TAC, it is for
8.5.1 SU1 and dated 6-17-11. It fixes 4 bugs involving
recording/monitoring with agent desktop. It is a manual agent.exe and
dll replacement you do on the users desktop until SU2 comes out.


Issue 1:
	Description of issue: Start monitoring agent before call is sent to
agent fails to monitor once a call is made.
	Issue Tracking: CSCtq54874
	File: DesktopMonitor.dll
	Component:  Cisco Desktop VoIP Monitor Service

Issue 2:
	Description of issue: Recording not resume after retrieving a held
call that is being recorded.
	Issue Tracking: CSCtq54874
	File 1: DesktopMonitor.dll
	Component 1:  Cisco Desktop VoIP Monitor Service
	File 2: FCVoIPMonClientRec.dll
	Component 2:  Cisco Desktop VoIP Monitor Service

Issue 3:
	Description of issue: CAD 8.5 drops RTP packets/Monitoring not
working with 802.1q VLAN.
	Issue Tracking: CSCtq55066
	File:  DesktopMonitor.dll
	Component: Cisco Desktop VoIP Monitor Service

Issue 4:
	Description of issue: Race condition with work flow initiated recording.	
	Issue Tracking: CSCtq46866
	File: Agent.exe
	Component: Cisco Agent Desktop



On Mon, Jul 4, 2011 at 10:40 AM, Santiago Figueroa
<sfigueroa at mnet.com.mx> wrote:
> This seems a new bug in version uccx 8.5, I have already configured but do
> not worked.
>
>
>
>
>
> Thanks.
>
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>
>
> ________________________________
>
> De: Cristobal Priego [mailto:cristobalpriego at gmail.com]
> Enviado el: Lunes, 04 de Julio de 2011 10:06 a.m.
> Para: Santiago Figueroa
> CC: cisco-voip at puck.nether.net
> Asunto: Re: [cisco-voip] Monitoring silent
>
>
>
> Tienes recording sessions habilitado?
>
> En desktop administrator tienes que hanilitar silent monitoring
>
> Revisa que la nic soporte 802q
>
> Y que el postinstall.exe tenga la NiC correcta. Lo tienes que revisar en
> agente y sup
>
> Enviado desde mi iPhone
>
> El Jul 3, 2011, a las 20:46, Santiago Figueroa <sfigueroa at mnet.com.mx>
> escribió:
>
> Hello I have a problem with uccx 8.5 the supervisor do not can to do
> monitoring silent from all agents, I get message error the supervisor do not
> initiliati desktop monitoring.
>
>
>
>
>
> Thanks.
>
>
>
>
>
>
>
> ________________________________
>
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