[cisco-voip] Ccx and CAD

[Lelio Fulgenzi]

you might also want to check out the browser agent. we were considering it, but until it supports recording we have delayed. 

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_1/user/guide/cbe71ug.pdf 

i'm not sure if you require premium or not. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Erick A. Wellnitz" <erick.wellnitz at kattenlaw.com> 
To: "Bill Riley" <bill at hitechconnection.net> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, July 8, 2011 2:19:15 PM 
Subject: Re: [cisco-voip] Ccx and CAD 

Thanks. We can work with it but I had to be sure. 

On Jul 8, 2011, at 1:05 PM, "Bill Riley" <bill at hitechconnection.net> wrote: 

> Yes. It is IPPA only. 
> 
> 
> 
> 
> -----Original Message----- 
> From: cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wellnitz, Erick A. 
> Sent: Friday, July 08, 2011 12:40 PM 
> To: cisco-voip at puck.nether.net 
> Subject: [cisco-voip] Ccx and CAD 
> 
> On p.24 of the CCX 8.0 srnd it states CAD is unavailable in the standard 
> version. Is this factual? Has anyone tried? 
> 
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